Mercedes-Benz of Catonsville

An amazing attention to detail and concern for the customer Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like everyone loves their job, and that stands out to me! I could not ask for anything better and hope that I can purchase my next vehicle from this dealership! More

Service This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Ru This dealerships service team is awesome the customer service I have received each and every visit us outstanding! Special Thanks to Steve Moye and Russell Pentz and the rest of the team for a outstanding job. Thanks guys! More

Excellent Car Buying Experience My fiancé and I had been searching for a specific make and model Mercedes Benz. We test drove several cars within a 200 mile radius of our home in My fiancé and I had been searching for a specific make and model Mercedes Benz. We test drove several cars within a 200 mile radius of our home in Pennsylvania. The problem was that we were too specific with our online search for this vehicle. Finally we expanded our search to include more exterior colors. When find exactly what we were looking for at Mercedes Benz of Catonsville. Upon calling the dealership, I was connect to Erik Hershan. Erik's straight forward approach was much appreciated after some of our experiences through this process. He was very helpful in getting the best possible financing for us. We ended up making the deal and are very happy with our Certified Pre-Owned Benz. Addinationally, the Mercedes Benz of Catonsville dealership is a first class business. The entire team was pleasant and was sure to make the buying experience pleasant. Thanks Erik! I am sure this is only our fist sale. More

Robin Lowrey and Alexis Webb were awesome! Our first Mercedes purchase was a GREAT experience! No hassles and trouble free! Negotiated a great price via email. NO dealership in VA was able to m Our first Mercedes purchase was a GREAT experience! No hassles and trouble free! Negotiated a great price via email. NO dealership in VA was able to match the deal. The experience at the dealership was excellent! More

Our first Mercedes and really nice dealership experience We are seniors and have never had any motivation to write a review about a car dealership or it's staff until now. Erik Hershan was a pleasure and a g We are seniors and have never had any motivation to write a review about a car dealership or it's staff until now. Erik Hershan was a pleasure and a gentleman. He was honest took all the time we needed to have our many questions answered. He allowed us to feel comfortable and with no pressure, even though we were the last customer to leave the dealership. We just can't say enough about his kindness and professionalism. We also went to family day and enjoyed everything about that evening. Learned a lot about Mercedes and just how passionate the service and staff personnel are about, not only the cars, but us, the customer and our service. We are Very Impressed with Mercedes Benz of Catonsville and our own Mercedes. Thank you all for all you do. Frank and Tina Beccio More

Duane Sanders was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk wo was Awesome. My husband saw a truck on January 10,2017 and said I had to see it. We came around 7pm in the evening. Duane was sitting at his desk working on the computer. I asked if he would be able to show me the truck. He stopped right in is tracks and said no problem with a smile. He took us out on a test drive very knowledge of his product, because he carried himself in such a professional manner and I loved the ruck we decided to purchase with out hesitation. Thank you Duane for excellent Customer Swrvie skills. Ms. Briggs More

A great experience…. I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with o I am located 3,5 hours from this dealership. I am so satisfied, I look forward to purchasing my next Mercedes Benz with them. Everyone involved with our purchase were super professional. More