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Mercedes-Benz of Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.4
389 Reviews
Koons Mercedes-Benz of Catonsville specializes in the sales and service of Mercedes-Benz vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Catonsville MD, Columbia MD, Silver Spring MD, Annapolis MD, and all around the Baltimore MD area. Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” seven times! Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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6631 Baltimore National Pike

Baltimore, MD

21228

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Showing 389 reviews

March 17, 2025

Best customer service department in the Maryland area. Entire staff is helpful and very friendly. Yousef is the best and my salesman (Tiger) is also excellent More

by Dzukerberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousef Loussi
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Mar 17, 2025 -

Mercedes-Benz of Catonsville responded

Dzukerberg, thank you for the fantastic feedback! We're delighted to hear that Yousef and Tiger provided excellent service at Mercedes-Benz of Catonsville. We appreciate your support and look forward to serving you again!

March 14, 2025

Very friendly and accommodating. They ended up just updating some computer software. We will hope that will solve the problem where the car just shutdown. More

by Lovnit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
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Mar 14, 2025 -

Mercedes-Benz of Catonsville responded

Thank you for sharing your experience with us at Mercedes-Benz of Catonsville. We're glad to hear our team was friendly and accommodating, and we hope the software update resolves the issue. If you need further assistance, don't hesitate to reach out!

March 09, 2025

Exceptional service provided by the service advisor, Yousef. He’s knowable, professional and personable. I continue to visit the dealership because of him. He is truly an asset to the corporation. More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Mercedes-Benz of Catonsville responded

Sasha, thank you for recognizing Yousef's exceptional service at Mercedes-Benz of Catonsville! We're delighted to have him on our team and appreciate your continued loyalty. See you next time!

March 08, 2025

Great service polite friendly prompt. Andre is always very helpful and efficient. . Service is good and quick More

by Atiya day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Mar 10, 2025 -

Mercedes-Benz of Catonsville responded

We're delighted to hear that Andre provided you with such helpful and efficient service at Mercedes-Benz of Catonsville. Thank you for sharing your positive experience, and we look forward to serving you again!

March 06, 2025

Great service, scheduled loaner for easy drop off and return. Did nice job cleaning vehicle More

by Pwfriel6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Shell
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Mar 06, 2025 -

Mercedes-Benz of Catonsville responded

Thanks for sharing your stellar feedback with our team at Mercedes-Benz of Catonsville!

February 25, 2025

Andre is the best hands down! !!! He is extremely professional and knowledgeable! Andre deserves a raise! More

by Thalesia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Feb 25, 2025 -

Mercedes-Benz of Catonsville responded

We're delighted to hear that Andre provided such exceptional service at Mercedes-Benz of Catonsville! Your feedback is greatly appreciated, and we'll be sure to share your kind words with him.

January 24, 2025

I had a frustrating experience with this service. When they came to pick up my car, they forgot to bring a loaner car. After they arrived, they told me I needed to reschedule because they didn't have More

by Bekaqa01
Recommend Dealer
No
Employees Worked With
NA
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Jan 27, 2025 -

Mercedes-Benz of Catonsville responded

We are sorry to receive this feedback. As previously discussed, we are unable to provide the five-hour notice you requested. Once a vehicle is repaired, we call to coordinate delivery; we also offered to have you pick it up as an alternative option. Please let us know if there is any remaining confusion or questions. Thank you, Marianne Queen - Customer Relations Manager - marianne.queen@koons.com

Jan 27, 2025 -

Bekaqa01 responded

Thank you for your response, Marianne. However, as reflected in my feedback, the main issue I experienced was with the pickup and drop-off timing. I believe you are addressing the drop-off issue, but since you mentioned the pickup issue as a mistake, I wanted to clarify that my concern was the timing on both ends. I fully understand that a five-hour notice may not be possible, but I was simply requesting a minimum of two hours' notice to better plan accordingly. What I received was a call saying the car was ready, with only 45 minutes' notice before pickup, which made it challenging for me to adjust my schedule. I appreciate your offer for me to pick it up, but advance notice would still be helpful in managing logistics. I would also suggest taking a moment to listen to the customer's request fully before making decisions, as it can help ensure a smoother experience for everyone. I'm 100% satisfied with the technical service provided to my car, but I believe the front desk communication should be reviewed by management, as it undermines the hard work of the technical team.

Jan 28, 2025 -

Mercedes-Benz of Catonsville responded

Our apologies. We will coordinate better next time.

January 17, 2025

Excellent front staff and complete process Would definitely buy another Mercedes-Benz from this dealership More

by harv1016
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Javad
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Jan 17, 2025 -

Mercedes-Benz of Catonsville responded

We're delighted to hear that you had a great experience with our team at Mercedes-Benz of Catonsville! Thank you for your kind words, and we look forward to assisting you with your next purchase.

January 16, 2025

Excellent and friendly service. Very accommodating and met all expectations was very satisfied with the service. More

by docfromnek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (Service)
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Jan 16, 2025 -

Mercedes-Benz of Catonsville responded

We're delighted to hear that you had an excellent experience with our team at Mercedes-Benz of Catonsville! Thank you for your kind words, and we look forward to serving you again in the future.

December 18, 2024

Very prompt and on time. Car wash was excellent. Service writer very kin and professional. More

by grwest113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
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Dec 18, 2024 -

Mercedes-Benz of Catonsville responded

Our team is always happy to help you out! Our team is always happy to help you out!

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