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Mercedes-Benz of Catonsville
Baltimore, MD
400 Reviews
Koons Mercedes-Benz of Catonsville specializes in the sales and service of Mercedes-Benz vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Catonsville MD, Columbia MD, Silver Spring MD, Annapolis MD, and all around the Baltimore MD area.
Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” seven times! Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 400 reviews
August 17, 2025
From the moment you schedule your appointment until the time you pick up your car, you are provided with everything you need to stay updated. You know what is happening with your car, how much the services time you pick up your car, you are provided with everything you need to stay updated. You know what is happening with your car, how much the services will cost, and what future recommendations may be needed. This experience truly deserves five stars. More
by Wes Jrr
Employees Worked With
Stanley
August 15, 2025
No appointment drive in with road damage zero pressure in run flat tire. Met by Service Advisor right away & given assessment of time to order & install new tire. Offered courtesy ride home. Work complete run flat tire. Met by Service Advisor right away & given assessment of time to order & install new tire. Offered courtesy ride home. Work completed next work day as promised. Could not be more pleased with all facets of this work. Very professional! More
by twjosiah
Employees Worked With
Julianna (service advisor)
June 06, 2025
I enjoyed my purchase and would recommend others special. Thanks to Mr. Tiger sales person and also to finance for processing. Thank you, William Lewis Thanks to Mr. Tiger sales person and also to finance for processing. Thank you, William Lewis More
by williamlew1
Employees Worked With
Other Employees :
mr. Tiger sold me this car I enjoyed the purchase. He was very helpful.
April 30, 2025
What is the way better dealership bought my car from Owings Mills this time but I take it to my service advisor Youssef who’s the best at Mercedes-Benz Catonsville you gotta love that team! Thanks every Owings Mills this time but I take it to my service advisor Youssef who’s the best at Mercedes-Benz Catonsville you gotta love that team! Thanks everyone More
by Poamd7
Employees Worked With
Youssef
April 11, 2025
Representative very accommodating. Arranged for immediate appointment. Work performed expertly. Staff congenial and knowledgeable. Car returned washed and clean. Arranged for immediate appointment. Work performed expertly. Staff congenial and knowledgeable. Car returned washed and clean. More
by Pkarceski
Employees Worked With
Chris
March 31, 2025
Incompetent! My car was silent. sturdy n secure until i brought it to the service shop for transmission. They kept my car 6days and ruined my dream car! Now nois My car was silent. sturdy n secure until i brought it to the service shop for transmission. They kept my car 6days and ruined my dream car! Now noisy. unstable wobble shake like a rattling piece of junk as if it's going to fall apart at any minute. Serv supervisor no answer phone or respond to msg left 6 days ago. EXTREMELY TERRIBLE EXPERIENCE. The Adasity to charge me $800. To destroy my dream car. I am so very distraught More
by Sarbur3130
Employees Worked With
Houseful Loussi
