Mercedes-Benz of Catonsville

Mr. Neville Dick was without question an outstanding professional. There is now a new relationship with this automobile dealership and it is because of Neville. He was also patient, and thorough in hi professional. There is now a new relationship with this automobile dealership and it is because of Neville. He was also patient, and thorough in his handling of my buying experience. There are not enough words in the english lexicon to describe Neville's approach to his researching abilities to create a winning combination for his clients. Neville must be promoted as soon as possible!!! Thank you Neville and to the entire Mercedes Benz dealership of Catonsville, Bravo. Well done. More

Everything was great! All of the sales staff that Everything was great! All of the sales staff that attended to my transaction was very friendly and helpful. Fred was there to walk me through the w Everything was great! All of the sales staff that attended to my transaction was very friendly and helpful. Fred was there to walk me through the whole process and made sure that everything was addressed. Brian and Nigel were able to help me with some further questions that I had. I received what I wanted from my trade in and in return purchased an awesome new Mercedes! The only thing that could have improved some was the delay with financing. It was a little slow, but I do understand that it was busy and it was the end of the month. Other than that, it was an awesome! Thank you Chris Roe More

This was an outstanding experience. My wife and I have bought over 15 new cars the past 28 years and this was our first Mercedes purchase. Beginning with sales and ending in finance, the whole experience bought over 15 new cars the past 28 years and this was our first Mercedes purchase. Beginning with sales and ending in finance, the whole experience far exceeded our expectations. Steve DeMaio, Dimitri (finance) and Vitaly (general manager) were awesome to work with. We will definitely recommend Mercedes of Catonsville to others. More

Honest, no games, helpful, accommodating, not pushy. Even though it was not a big money deal, I was treated exceptionally well. As a testament to the quality of service I received, they delivered my new car though it was not a big money deal, I was treated exceptionally well. As a testament to the quality of service I received, they delivered my new car 50 miles away from the dealership on fourth of July. They called me back twice to LOWER my costs and extend even better deals. Honestly. Best car buying experience I've ever had. This is a business that gets it. They understand how to cultivate customers for life. Every single step, every person I dealt with was consistently professional, courteous, and the opposite of the stereotypical sales person. Great job! More

This experience thus far has been the best in my long and diverse car buying experience. They covered everything and made it very easy to switch from Lexus to Mercedes. I will be shocked if this postive expe diverse car buying experience. They covered everything and made it very easy to switch from Lexus to Mercedes. I will be shocked if this postive experience doesn't continue and even be enhanced as I own and use the Dealership in the future. More

i was recieved very well at this dealership.i was given good information on when my veh would be look at and when a loaner veh would be adviable.i was not disappointed,i was enformed on repairs and the co good information on when my veh would be look at and when a loaner veh would be adviable.i was not disappointed,i was enformed on repairs and the coast,my veh was ready for pick-up and clean and washed.very nice !!!!! i am please with the repairs.thanks More

The staff was amazingly friendly,helpful and straightforward in their dealings with us. We never felt we were in any kind of tense poker game. They made us a deal that we wouldn't have thought p straightforward in their dealings with us. We never felt we were in any kind of tense poker game. They made us a deal that we wouldn't have thought possible on our new E350 - a car we found to be the very best in it's class. More

This is the best car buying experience we have had in about 45 years. Everyone we dealt with was very helpful and easy to work with. In addition to Brian and Eugene we worked with Garen Tuniev and Jeff about 45 years. Everyone we dealt with was very helpful and easy to work with. In addition to Brian and Eugene we worked with Garen Tuniev and Jeff Strauss. We left with a vehicle we really like and a deal we think is very good. That is why we feel they represent a top rated dealership. More

Terrible experience having my GL 450 serviced three times so far in 2012. Juan the service manager is rude, and refuses to see the customer's perspective. Don't bother with customer relations or their GM N so far in 2012. Juan the service manager is rude, and refuses to see the customer's perspective. Don't bother with customer relations or their GM Nigel - neither will return calls in an effort to resolve customer complaints. My GL450 has been in their bodyshop for 2 full weeks as of 7/20/12 and non of their management has bothered to return my calls to address all the delays in what should have been a small body repair from a very minor front end collision. I would never recommend buying from this dealership as their service is non-existent. Hiba Elmi More

I contacted Nigel Hayes about a used Mercedes C240 after my neighbor bought a car the previous week. My neighbor was so pleased with the service, professionalism and price. Nigel got me in contact with Ro my neighbor bought a car the previous week. My neighbor was so pleased with the service, professionalism and price. Nigel got me in contact with Ron Howard and Ferd Maloney, these are great people. I have purchased cars in the past from Nigel and his team, they are the BEST! I would recommend Koons Mercedes of Catonsville to anyone lokking to buy a new or used car. Simply put...AWESOME! Thank you, Steve More