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Mercedes-Benz of Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.3
402 Reviews
Koons Mercedes-Benz of Catonsville specializes in the sales and service of Mercedes-Benz vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Catonsville MD, Columbia MD, Silver Spring MD, Annapolis MD, and all around the Baltimore MD area. Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” seven times! Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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6631 Baltimore National Pike

Baltimore, MD

21228

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Showing 402 reviews

June 18, 2024

They are very accommodating and professional. My service writer Jackie made sure she updated me during my wait. More

by Michelle D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
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Jun 18, 2024 -

Mercedes-Benz of Catonsville responded

Michelle, we're delighted to hear that Jackie and the team at Mercedes-Benz of Catonsville provided you with such accommodating service. Thanks for sharing your experience!

June 13, 2024

My service technician, Jonathan provided the ultimate customer service. He was very courteous and professional. More

by ladenaudrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jun 13, 2024 -

Mercedes-Benz of Catonsville responded

Ladenaudrey, we're delighted to hear that Jonathan provided you with excellent service at Mercedes-Benz of Catonsville. Thanks for sharing your experience - safe travels!

June 06, 2024

Jackie Pressmen is an excellent representative. . I trust her judgement. Professional and personal. She cares. More

by gmassella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie pressmen
Print
Jun 06, 2024 -

Mercedes-Benz of Catonsville responded

Thank you for sharing your experience! We're delighted to hear that Jackie provided such professional and personal service at Mercedes-Benz of Catonsville. We appreciate your trust in our team!

May 25, 2024

I had worked with Jonathan in the past and since he is back he took good care of the vehicle and provided feed back and recommended things to get next set if things complete. More

by Srini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Print
May 27, 2024 -

Mercedes-Benz of Catonsville responded

Srini, we're glad to hear Jonathan took good care of your vehicle and provided helpful feedback. Thanks for sharing your experience with us!

April 27, 2024

Clean, professional and knowledgable, friendly. Service advisor treated me like a person as apposed to a number. More

by major8ball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan
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Apr 29, 2024 -

Mercedes-Benz of Catonsville responded

We're glad to know you had a positive experience at Mercedes-Benz of Catonsville! Our team strives to provide personalized service for every customer. Thanks for the review and we hope to see you again soon!

April 18, 2024

It is always a special treat, having My car serviced at Mercedes-Benz of Catonsville. My service agent Andrea Goppi, make Me feel like, I'm his most important customer, but I hear he treats everyone that w More

by Rwboxing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Goppi
Print
Apr 18, 2024 -

Mercedes-Benz of Catonsville responded

We're delighted to know that you always enjoy your visits at Mercedes-Benz of Catonsville. It's great to have team members like Andrea who make every customer feel important! Thanks for sharing this positive feedback with us!

April 01, 2024

I received excellent care. I team was very personable. They called me to let me know that service was due. We made a reservation and they were ready for me when I arrived More

by Murph
Recommend Dealer
Yes
Employees Worked With
Yousef and
Print
Apr 02, 2024 -

Mercedes-Benz of Catonsville responded

Murph, it's great to know that our team at Mercedes-Benz of Catonsville was able to provide you with excellent service. We're glad we could make your experience smooth and convenient!

March 26, 2024

Had my car serviced twice at this dealership, was charged an arm and a leg but the issue never was resolved! They are bunch of incompetent and inefficient! I owned three Mercedes and this one will be my last More

by Mmenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yousef Loussi
Print
Apr 01, 2024 -

Mercedes-Benz of Catonsville responded

We're sorry to hear about your experience. We strive for excellence in our services and it's clear we've missed the mark here. Your feedback is important, as it helps us improve moving forward. If you'd like to discuss this further or if there are any other concerns we can address, please reach out directly. We'd love to earn back your trust and provide you with the 5-star service you deserve. Thank you. Robert Escobar - Service Director - 443-860-3272.

Apr 17, 2024 -

Mmenas responded

I must say that in spite of this response, you have failed to remedy the situation. I have tried to call Robert Escobar on three separate occasions (April 11th, April 12th, and April 15th) leaving a message each time. I have yet to receive any response from him. I am very disappointed in this lack of communication and customer service and will be escalating my issue further up the chain.

Apr 18, 2024 -

Mercedes-Benz of Catonsville responded

Hello again, If you are open to speaking with me regarding your concerns, please feel free to reach out directly at your convenience. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

February 26, 2024

Very pleasant salesman, showed me what I was interested in and was will to work with me to find the right car for me. Maybe next time we will find it. More

by rsdali
Recommend Dealer
Yes
Employees Worked With
Reggie Snowden
Print
Feb 26, 2024 -

Mercedes-Benz of Catonsville responded

We appreciate your feedback and are glad to know our team at Mercedes-Benz of Catonsville was able to assist you in your car search. We're looking forward to helping you find the perfect fit next time!

February 21, 2024

First and last time at this dealership. Came in for A Service and with issue in the rear right tire (with only 4000 miles) and was told, the right is fine but the rear left has a leak and More

by Lexusguy460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merril Dakari
Print
Feb 22, 2024 -

Mercedes-Benz of Catonsville responded

I'm sorry to read about your experience. We strive for transparency and honesty in all our interactions, so it's concerning to see we've left the wrong impression. It's our job to tell you what we find upon our inspection. I'd like to step in and address your comments directly and see if I can help sort out what happened. If you are willing, please give me a call when you are available. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

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