Mercedes-Benz of Catonsville

Recently (2/2/26) had service, navigation update, on our 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone con 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone consultation, at the recommendation of Mercedes Corporate Customer Service. When I spoke with Chris, he provided his personal cell, discussed issue and said to call and give heads-up when it was convenient for my wife and I to bring the vehicle in. Friday, Jan 30th he assessed the vehicle and realized it was more then just a setting. Scheduled vehicle for digital update on Monday, Feb 2nd and had a loaner vehicle waiting. Upon completion of work, car was washed and looked great. Once again, can't say enough about Chris. Koons Mercedes-Benz of Catonsville, earned my respect and trust and should be proud to have people like Chris representing them. Additionally, would like to note, this is not the Dealership the vehicle was purchased at, nor is it the closest. Thanks Again, Michelle and Jeffrey Greenberg More

Love to come to this dealership. Andre Goppy is my Servive Advisor. I wouldn't want to have anyone else advice me. He has the best customer service ever! Andre Goppy is my Servive Advisor. I wouldn't want to have anyone else advice me. He has the best customer service ever! More

Do not trust this dealership for servicing or purchasing. They are not transparent and will do anything to swindle you. This last service was not only negligent, it was fraudulent. We were told by Chris S They are not transparent and will do anything to swindle you. This last service was not only negligent, it was fraudulent. We were told by Chris Shall that it was normal for the temperature to got up rapidly to 3/4th of the way toward hot. Then I was told the following day, by a manager this is not normal. Then we were suggested to get a tire rotation even though we got one 2 months ago. The battery had low voltage we were told and needed to be replaced for over $800. But the reports on the battery record they gave me were all good. I took the car to a battery specialist and they tested the battery and it was 100% fine. The car was taken in around noon and it was not even looked at until the following morning. There seems to be a serious lack of respect for the customer and keeping trust at this location. To be told I need a service I just completed and then to be informed that it is needed again despite the car being used with limited mileage since the last service for tire rotation feels dishonest. Whats even worse us that I was told to replace a battery at the cost of almost $800 that did not need replacing. I used to rely on the this dealership, but feel something has changed. I feel like as an elderly customer, you are trying to take advantage of my trust in you, which you have just lost. More

Excellent in customer concerns customer feed back keeping customer informed with what needs to be done and why. Continued to work with customer every step of the. Way including delivering my vehicle after pa customer informed with what needs to be done and why. Continued to work with customer every step of the. Way including delivering my vehicle after payment was made. Thank you Andre and your team. More

Good service and friendly people. It was very easy to make an appointment for service. My service advisor was very helpful (Andre Goppy). It was very easy to make an appointment for service. My service advisor was very helpful (Andre Goppy). More

Amazing service! !! Jacquelynne is extremely passionate about providing outstanding customer service! She’s a true Professional. !! Jacquelynne is extremely passionate about providing outstanding customer service! She’s a true Professional. More

Andre kept me informed and made sure the issues were addressed. Luckily all covers under Bluetec extended warranty. addressed. Luckily all covers under Bluetec extended warranty. More

From the moment you schedule your appointment until the time you pick up your car, you are provided with everything you need to stay updated. You know what is happening with your car, how much the services time you pick up your car, you are provided with everything you need to stay updated. You know what is happening with your car, how much the services will cost, and what future recommendations may be needed. This experience truly deserves five stars. More