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Mercedes-Benz of Chandler

Chandler, AZ

4.9
596 Reviews

7450 W Orchid Ln

Chandler, AZ

85226

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Showing 596 reviews

June 19, 2022

Professional transaction, they took great pride in fixing my AC. Additionally my car was super clean upon pick up. Great experience from start to finish ! More

by scottkrajewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service ! A+, Sean Weaver, Prem Lawrence
Jun 19, 2022 -

Mercedes-Benz of Chandler responded

Thank you for your kind review! We're thrilled to know we can give you excellent, professional service. Our Service Team is here and happy to help with any of your auto needs in the future. Thank you for choosing Mercedes-Benz of Chandler.

June 17, 2022

Bill Stamper is the best! Extremely knowledgeable, personable and great to work with. His product knowledge provides owners with a wealth of information to make operating the More

by Arizona Landpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
Jun 18, 2022 -

Mercedes-Benz of Chandler responded

We are thrilled to see that you had a memorable experience with us! One of the many ways Mercedes-Benz of Chandler provides quality service is by making sure our customers understand all of the benefits of their potential purchase before they decide to buy. Thank you for your honest review and please come back to us for any more of your automotive needs.

June 17, 2022

Everything was alright except the window tinting, they should ask customers before if they want it tinted or not. More

by sbseker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac was very nice 👍 , Sean Weaver, Prem Lawrence
Jun 20, 2022 -

Mercedes-Benz of Chandler responded

Thank you for providing your feedback for the team here at Mercedes-Benz of Chandler. We appreciate your review.

June 15, 2022

Taking 3 trips to fix a problem still ongoing, basic thing to do is a test drive, neglected after first try, now main issue is lack of communication, good luck with that and expect repeated visits to tr More

by Regency802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Rogers
Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your experience with our Service Department at Mercedes-Benz of Chandler. Could you kindly send me an email with your preferred contact information to have a conversation? Thank you, James Kelly, General Manager, Mercedes-Benz of Chandler, jkelly@penskeautomotive.com

Jun 17, 2022 -

Regency802 responded

Thank you Mr Kelly for your concerns, my service advisor Mr Nate Rogers, I was specific when I requested his cell number to contact him, he gave me his landline, when problems occurred for the third time about my Maybach 57S, 2007, he was unreachable and only after my review I heard from him . When I drove off the dealership I immediately return the car for sensors malfunction, they should have done a test drive it would have benefited everyone , now same issue persist after driving out of town, I set up an appointment in July and cannot afford to wait overnight , hopefully it will be fixed while waiting . I must insist to the mechanic to set up triggering low pressure at a lower PSI. Thank you

June 13, 2022

Great service everything wrong with my vehicle was provided in a timely manner and all the work done on the vehicle was done correctly and all issues were fixed More

by kkeeanarose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Prem Lawrence
Jun 16, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the excellent review. We love to learn that our team was able to provide great and timely service. We are happy to assist with any of your future needs at Mercedes-Benz of Chandler.

Jun 17, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the excellent review. We love to learn that our team was able to provide great and timely service. We are happy to assist with any of your future needs at Mercedes-Benz of Chandler.

June 03, 2022

Jessica is awesome. ..My vehicle was received promptly and the service was extremely quick since she knew I was waiting at the dealership. She offered a cafe voucher but More

by jbbray5683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Pereyra
Jun 05, 2022 -

Mercedes-Benz of Chandler responded

It sounds like you had a very helpful experience with our Service Team. That's exactly what we like to see! Thank you for bringing your vehicle to us at Mercedes-Benz of Chandler and we look forward to servicing your car again when needed.

June 03, 2022

It was easy to make an appointment. The problem with the air conditioner was fixed and the car was washed. Thanks More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
Jun 05, 2022 -

Mercedes-Benz of Chandler responded

Thank you for the great 5-star rating and review, Al. We look forward to your next visit here at Mercedes-Benz of Chandler.

June 02, 2022

Quick efficient service. ..had an unexpected problem and they worked me in to fix the mechanical error More

by Allen Dunlap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Steve
Jun 02, 2022 -

Mercedes-Benz of Chandler responded

We appreciate you and your time spent here at Mercedes-Benz of Chandler. We are delighted to see that we could get everything worked out for you. Thank you for your business, Allen.

June 01, 2022

They got my Sprinter van in and repaired faster than any other dealer. Bill my service coordinator was the best. More

by Barryphiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stamper
Jun 02, 2022 -

Mercedes-Benz of Chandler responded

Thank you for sharing your feedback with us. We hope to see you again in the future at Mercedes-Benz of Chandler.

May 29, 2022

Steve is the best service adviser. My car is always ready on time and clean. Thank you Steve More

by Jjm214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Lawrence
May 31, 2022 -

Mercedes-Benz of Chandler responded

Hello, We truly appreciate your business here at Mercedes-Benz of Chandler. Thank you for letting us know that the team always takes pride in returning your car in a timely manner and clean.

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