Mercedes-Benz of Chandler

Quick and respectful assistance, Andrew was great and honest. Made purchasing my second car the best experience I’ve had thus far! Thanks for taking care of me and following up! All questions are answere honest. Made purchasing my second car the best experience I’ve had thus far! Thanks for taking care of me and following up! All questions are answered and the representatives are all tentative. More

Highly recommend Nate Rogers - Service advisor He always goes above and beyond to create a positive experience. goes above and beyond to create a positive experience. More

First-rate service, patience & courtesy - plus a really good deal on a used car (at a surprisingly low and competitive price) that perfectly fits my needs. A smooth & downright pleasant experience made it good deal on a used car (at a surprisingly low and competitive price) that perfectly fits my needs. A smooth & downright pleasant experience made it so easy to buy and frustration-free! More

Great service writer and customer service. The complimentary lunch was a nice surprise. Thanks Steve The complimentary lunch was a nice surprise. Thanks Steve More

Always accommodating, full explanation of what service will done. Service advisor Nate is polite, attentive and professional. Having owned MB for several years here and back East., I rate this the most will done. Service advisor Nate is polite, attentive and professional. Having owned MB for several years here and back East., I rate this the most reliable . More

Gone are the days of great customer service! I made an appointment at least 2 weeks in advance. At that time I requested a loaner car. I received a call from my service rep 40 minutes before I made an appointment at least 2 weeks in advance. At that time I requested a loaner car. I received a call from my service rep 40 minutes before my scheduled appointment informing me they did not have a rental car for me. Steve my service rep said other customers had appointments so they didn’t have one for me. I also had appointments that day! So much for scheduling out several weeks in advance. I scheduled another appointment a week later. I decided to cancel my appointment and go somewhere else. The lack of customer service is troubling when your spending a lot of money for work on your car. I purchased my car at Schumacher several years ago and always had the best customer service. Not impressed with Chandler Mercedes. Won’t be buying my next Mercedes with them either. More

The customer service here is the best compared to other Mercedes locations. Everyone is very helpful and polite/professional. My service advisor Steve is the BEST in my eyes! Mercedes locations. Everyone is very helpful and polite/professional. My service advisor Steve is the BEST in my eyes! More

Jessica in the service department is wonderful to work with. She provides constant updates and confirms the work is complete and to my satisfaction. Great customer service. with. She provides constant updates and confirms the work is complete and to my satisfaction. Great customer service. More

I have purchased two vehicles from this dealership and one from Penske in Scottsdale. Even tho my vehicle is no longer in warranty. I take it to the dealer because of the service department. one from Penske in Scottsdale. Even tho my vehicle is no longer in warranty. I take it to the dealer because of the service department. More