Mercedes-Benz of Chandler

Mercedes Benz of Chandler has never disappointed me with their service or attitude. They always go above and beyond to keep my 2013 ML 350 reliable . Always treated as a valuable customer! This is an excep their service or attitude. They always go above and beyond to keep my 2013 ML 350 reliable . Always treated as a valuable customer! This is an exceptional dealership. More

My frustration and disappointment in Mercedes-Benz of Chandler comes in after the recent purchase of a used vehicle from their dealership. I found a 2018 Mazda3 with 20K miles on their website in what ap Chandler comes in after the recent purchase of a used vehicle from their dealership. I found a 2018 Mazda3 with 20K miles on their website in what appeared to be excellent condition. My wife and I visited the dealership, looked the vehicle over and test drove it. As we were happy with the car, we decided to purchase it. I'll say the process of purchasing the vehicle from start to finish went smoothly however, after purchasing the vehicle and getting ready to drive away with it is when the frustration and disappointment came in. Upon walking up to the car, after it was detailed by the dealership, we noticed a long scratch in the rear passenger and some more deep scratches in the rear bumper on the same side of the car. I quickly walked back to the dealership doors as it was closing time, and fortunately our sales associate saw me coming back to unlock the door. The sales associate, my wife, and I all looked the vehicle over, and agreed that not a one of us remembered seeing those scratches on the car before it went to detailing. Our sales associate took pictures of the damage and advised that he would meet with his manager the next day to discuss with him, as to what they could do for us to hopefully take care of the situation. Now I'll say this, those scratches could have been there all along, and all 3 of us could have totally missed them as they were on the lower half of the car, and it obviously was quite sunny out as it typically is here in Arizona however, in my opinion it's unlikely or at the very least odd that all 3 of us would have missed them when we noticed a couple of more very minor smaller scratches on the same side of the car. I received a call from the sales manager, asking if we were satisfied with the vehicle and our purchasing experience, this is when I was able to express my disappointment in the condition of the car when receiving it from them after detailing. The sales manager advised he would talk to our sales associate and see what they could do for us to provide good customer satisfaction. I then received a call from our sales associate advising that they were going to take care of the damages however, they would need my car for 3 days to paint the damaged areas, as the scratches were too deep to be buffed out. I returned my car to the dealership first thing the very next morning. Mercedes-Benz of Chandler had my car for 3 days, there was never no follow-up with me as to advise that anything had changed outside of what I was told they would be doing to fix the damage to my new car. When I finally was able to touch-base with my sales associate on Friday, as to the status of my car I was surprised to hear that they had did nothing other than try to buff out the scratch on the door. According to our sales associate there was a miscommunication between himself, the sales manager, and the collision center. Apparently, no one within the dealership wanted to pay to have the cars body panels painted in order to fix the damage. So, the long and the short of my experience here is to make sure your take pictures of the vehicle you are purchasing after you initially look it over and test drive it, as to attest to the vehicles condition upon purchase. This brings up another point, to the fact that nowhere in any of the photos that were posted online were those scratches present (even zoomed in on them at 200%). So, either another car was used in posting photos of the vehicle or they must have been photo shopped to hide the scratches, if they were in fact there all along. Again, I feel like Mercedes-Benz of Chandler totally over promised and under delivered on what they said they were going to do to take care of us as the customer and make this right as I had hoped. Lesson learned... More

They were very friendly and efficient. The place was very clean. My car was done in a timely manner. I will return to your dealership. clean. My car was done in a timely manner. I will return to your dealership. More

Mercedes Benz Of Chandler has been taking care of my smart car since I purchased it new in 2008. I highly recommend this dealer for any service work, whether it’s for smart cars or Mercedes-Benz. The Pe smart car since I purchased it new in 2008. I highly recommend this dealer for any service work, whether it’s for smart cars or Mercedes-Benz. The Penske organization knows how to do the job right the first time, and I’m proud to say that I recommend them to all of my friends, and associates. More

As an elderly widow, I feel very comfortable bringing my husbands car in for service. The care and concern shown to me is a comfort. husbands car in for service. The care and concern shown to me is a comfort. More

Love the service and specially the personnel. Our service manager and service technician are amazing. Always helpful and knowledgeable. I wouldn’t trust my vehicle with anyone else. manager and service technician are amazing. Always helpful and knowledgeable. I wouldn’t trust my vehicle with anyone else. More

very responsive, very helpful staff - personable and efficient cashier at check-out was friendly and efficient sorry, i don't like the miniumum minimum minimum requirement efficient cashier at check-out was friendly and efficient sorry, i don't like the miniumum minimum minimum requirement More

I've seen caring, politeness and they have been positive experiences with Penske and Mercedes of Chandler. Better than some personal relationships I have been in. experiences with Penske and Mercedes of Chandler. Better than some personal relationships I have been in. More

Amazing customer service and knowledge of product. The sales rep was extremely patient with us. We had no idea what we wanted and he explained in detail about all the vehicles we chose to look at. I am so sales rep was extremely patient with us. We had no idea what we wanted and he explained in detail about all the vehicles we chose to look at. I am so happy with our SUV and glad we took the time to review many before purchasing. They had us out of there in no time once we selected our vehicle. More

I’d like to preface this by saying I’ve been a customer of multiple Mercedes-Benz service departments in various states across the US. The professionalism and quality of service at the Chandler Mercedes-B of multiple Mercedes-Benz service departments in various states across the US. The professionalism and quality of service at the Chandler Mercedes-Benz service department is unmatched. Every staff member I encountered from drop off to pick up were exceptional. Each person was professional kind and displayed genuine concern and attention to detail. From the drop off greeter, to the service deals gals and loaner check out to my service advisor and the technicians in back. My issues issues were small (chips in the trim of the cup holder and an adjustment to the sunroof) but each repair was addressed by my service manager and the workmanship from the back of the house technicians was impeccable. Communication was provided by my service manager, Dylan, every step of the way. If I could give 10 stars I would. The team at the Chandler Mercedes Benz is phenomenal, don’t waste your time at any other dealership in the Valley. More