Mercedes-Benz of Chandler

Beware of this shady dealership I went to this dealership with a pre approved loan from Mercedes Benz Financial for a Mercedes E-400 ( 72,000 value) Instead of putting me in a bran I went to this dealership with a pre approved loan from Mercedes Benz Financial for a Mercedes E-400 ( 72,000 value) Instead of putting me in a brand new zero mileage car , they put me in a loaner car from the service department . Their salesmen and desk manager made me sign papers and not knowing at the time they hid information on the papers to deceive me into believing that the car was a vehicle of the General manager. I contacted Mercedes North America, and Mercedes Financial to help assist me but they already funded the money to this dealership so I was told I had to deal with the dealership . Mercedes Benz Of North America, and Mercedes Benz financial contacted James Kelly who is the dealership manager and wanted to void the contract . I did put 3500 in good faith as a down payment . After realizing the car was a service car and not a General manager but a loaner car I voided the 3500 dollar down payment because a loaner car costs less than a brand new car . I tried to negotiate with them to give me the down payment and it would be even for falsifying information and being deceitful . Or the could give me a brand new e-400 as I was approved for from Mercedes Benz financial with a 3500 dollar down payment . Please keep in mind I came to this dealer with a Pre approved loan through Fletcher Jones Mercedes Benz in Newport Beach California who sells 700 cars a month with zero down payment I figured since I live here in Arizona I might as well just purchase the car here in Arizona. Even after being funded by Mercedes Benz bank they refuse to register the car and give me the license plate for the vehicle regardless of the fact they got paid for it. This dealership only sales 60 cars a month on a good month . As mentioned in several reviews this dealership is NOT HONEST , NOT UPFRONT, If your looking for a vehicle I recommend going elsewhere ! I paid my car payment ahead by 8 months . Car payments of 903.00 a month . My next payment is no due until March 15, 2019 . The Department Of Motor Vehicles In Arizona said that this is illegal for this dealership to do such things . However I just want to help anyone who may become their next victim ! BEWARE OF THIS DEALERSHIP ! Schemes and Scams should be the motto of this dealership and the way they conduct business ! More

Chander Mercedes dealer no good I'm have 2007 Marcel this I'm half transmission problem I'm take it messages the love Chandler he fix it only I'm drive 1000 mites again I'm have some I'm have 2007 Marcel this I'm half transmission problem I'm take it messages the love Chandler he fix it only I'm drive 1000 mites again I'm have some problem he asking for me another charge you Every 1000 months another fix the transmission for $6000 you know the very careful or chambre Mercedes dealer More

EIS Benz C300 Sport 2009 82,000 miles Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. I did an online research and it takes about 2-2.5 hrs max to replace the EIS system on the Benz and This people charged me $382.44 for the part plus 6.5 hrs of labor (For What :)) in the amount of $962.00 plus Misc Charge of 48.99 (I do not have any idea for what, no one specifically explained that to me), in total $1427.09 for the EIS change. I am really laughing loud how Big of a joke I am when I allowed this professionals to do that to me. I am owning my benz for exactly 5 years and it is clean like a whistle, always done the maintenance on time with the best guy for the Benz in entire Phoenix/Scottsdale. 2 days after the service I have received a customer service phone call follow-up and I expressed my concerns (I could not discuss while I was picking the car, because I was in rush, I literally 2 days prior become a dad for the 1st time :) and it was very inconvenient because we do have only one car at the moment). However, on my request to talk to their manager no one followed up and I am really upset because of that. I wish I could post my entire bill here, so everyone can see how overcharged I was for this service. I am very disappointed and this never happened to me in Benz of Scottsdale dealership. I truly hope they will call me back and if they have any integrity return my money for extra 4.5hrs of charge. Also, I am going to send the details to BBB and hopefully they can help me. My suggestion is to stay away from this place, I wish them all the best!!! Thank you for reading. More

Mercedes of Chandler & service advisor, Ray Courtney, Rock! I have been a Mercedes owner for 4 years and have been extremely impressed with not only the quality of my vehicle, but my rock-star service advisor, I have been a Mercedes owner for 4 years and have been extremely impressed with not only the quality of my vehicle, but my rock-star service advisor, Ray Courtney. I've had the pleasure of working with Mr. Courtney for two years now, and I will not request anyone but him. I highly recommend Mr. Courtney to anyone driving a Mercedes. Mr. Courtney is the epitome of exceptional customer service - if he isn't able to pick up his phone when called, he immediately calls back and emails are answered quickly. Mr. Courtney is all about doing the right thing for his customers. He is patient, demonstrates remarkable follow-up skills, and always takes the extra time to explain what's going on with the vehicle. More importantly, I have 100% trust and confidence with Mr. Courtney and know that he will not charge me for something my vehicle does not need. Working with Mr. Courtney is an absolute pleasure. Even though the new Mercedes-Benz of Gilbert is much closer, I will continue going to the Chandler location for all service and repairs because of Mr. Courtney. For all of you Mercedes owners, take your vehicle to Mercedes-Benz of Chandler and request Ray Courtney - you won't be disappointed! More

Gave urgent, caring service Daughter and 4 grandchildren had flat in my car late at night. They had to stay over until dealership opened his morning. Kyle in service was THE B Daughter and 4 grandchildren had flat in my car late at night. They had to stay over until dealership opened his morning. Kyle in service was THE BEST! He had us give him the tire numbers and brand so he could locate the tire without her having to sit and wait at the dealership with all the kids. When she did arrive, they had the tire ready and changed it out and got them back on the road. Kyle gave the little ones something to eat. Above and beyond the call of duty. Thank you Kyle and Mercedes Benz of Chandler. More

beware of the chandler service center gouge I had my SMART car towed from north Phoenix to Mercedes of Chandler to have the engine coolant flushed. Ray, from the service department, insisted on I had my SMART car towed from north Phoenix to Mercedes of Chandler to have the engine coolant flushed. Ray, from the service department, insisted on a $250.00 engine compression test to "make sure there was no engine damage". Although I told him that I turned the car off as soon as I realized there was a problem and felt confident there was no damage, Ray said they wouldn't flush the system until I paid for the $250.00 test. (The test revealed no engine damage). They flushed the system three times, then added coolant = $41.99 and AD9 (?)= $37.90. The "coolant temp sensor" was also replaced = $107.99. (The bill also reflected, "check engine light requires $200.00 DG charge"). Total bill was 818.60. I was not offered a loaner. I picked up the car Monday after noon and on Wednesday morning noticed the "check engine light" was on. I returned the car to the service center. Now the diagnosis revealed the "fuel pump fitting" to be cracked and leaking, although I hadn't seen any indications of a leak under my car or on the garage floor. From the time of diagnosis to the time the work was completed was approximately 8 hours. The following was done: FP-number Description price A-451-470-02-94 Delivery unit $352.99 A-450-478-01-12 rubber mounting $34.99 A-451-471-00-72 nut $30.99 A-001-991-39-70 clip (x4) $11.96 Total bill out the door + $1143.55 Before I could get out the door they tried to sell me motor mount = $854.00. This car has 53,000 miles on it. More

No title?? No problem. It appears I purchased a vehicle that they never owned. I'm over thirty days out and cannot get proper registration or title. Why you ask. Seems it It appears I purchased a vehicle that they never owned. I'm over thirty days out and cannot get proper registration or title. Why you ask. Seems it was OK for the person that traded in the vehicle I purchased , to not provide a title. Arnold and crew made me go immediately and get title to vehicle I traded in. Seems if you don't buy a new Mercedes, you are treated??? More

Excellent Customer Service I purchased a used car with the assistance of Mr. Ed Riddle last fall. My experience was phenomenal from the sales to the financing department. Ever I purchased a used car with the assistance of Mr. Ed Riddle last fall. My experience was phenomenal from the sales to the financing department. Everyone was extremely friendly and professional. Ed was very detail oriented and went above and beyond to ensure a deal that I was very satisfied with. I will purchase my next car with him as well! More

With interest in a specific used Mercedes-Benz shown on their website, I stopped by M-B of Chandler intending only to take a look and move on. I was armed with the names of Terres Martori, Jeff Holder and their website, I stopped by M-B of Chandler intending only to take a look and move on. I was armed with the names of Terres Martori, Jeff Holder and Vicki Kovalcik, three employees who were highly rated (vs. some who were not) here on dealerrater.com and elsewhere, and intended to work only with one of them. I asked for them by name when first greeted warmly at the door by a woman who happily turned out to be Terres Martori. At her desk, she cheerfully went over all the particulars of the vehicle in which I was interested, and advised me of a further price reduction which had not yet been posted on their website. My intent had been to buy for cash, but she recommended a current 1.9% financing option which was impossible to refuse in order to permit my capital to be left alone and easily earn a higher return during the term of such loan. The car was a certified pre-owned offering and was out at another company location to receive minor fix-ups necessary to meet the CPO standards. She instead offered a test drive of a similar model. Terres accompanied me not just on local streets, but on an unrushed highway test drive, taking the time to explain all the features and operating controls. With pricing well below KBB's calculations, I put down a deposit sight unseen, knowing that the remaining warranty plus the CPO criteria made this a low or no risk proposition. The next day I returned and Vicki Kovalcik, who is actually a finance consultant and not a salesperson, painlessly took me through all the paperwork which she had prepared in advance to speed completion of the transaction. Sales manager Steve and GM Mike both came out to meet me and made me feel most welcome as their newest customer. Before allowing me to leave, Terres stayed late to make sure that I was familiar with all the salient points to operate the car and its many accessories. I am very pleased with the vehicle. When I discovered a week later that one of the operation manuals was missing, I called Terres who located one and put it in the mail right away. I have always been skeptical of those in the automobile sales business, but I must say that the people whom I sought out and met at Mercedes-Benz of Chandler are clearly the exception to the negative stereotype which typically characterizes those in that line of work. After close to fifty years of driving, I never thought I'd be saying such a thing about this kind of purchase, but I can honestly tell you that it was a pleasure to go through the car buying process with experienced professionals such as Terres and Vicki, as well as the dealership which employs and stands behind them. More

Wanted to give them my business and build a relationship, but they didn't want my money, I guess we weren't good enough for Mercedes Benz of Chandler. Will send all my friends and clients to other dealers. but they didn't want my money, I guess we weren't good enough for Mercedes Benz of Chandler. Will send all my friends and clients to other dealers. More