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Mercedes-Benz of Clearwater
Clearwater, FL
553 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 553 reviews
February 08, 2023
Salesman Alexander Chiniboga made my buying experience at this dealership well worth my effort. If and when I buy from them again it would only be from him. He is professional, pleasant and knowledgeable, He this dealership well worth my effort. If and when I buy from them again it would only be from him. He is professional, pleasant and knowledgeable, He made me feel welcome and worked closely with me. He always returned my calls and texts promptly. More
by Richard Piehota
Employees Worked With
Karen Williams
January 24, 2023
Greig Larsen was so prompt and professional in assisting me with the purchase of my 2020 Acura MDX from MB of Clearwater. I had searched high and low in Sarasota Bradenton area where I live, but didn’t fin me with the purchase of my 2020 Acura MDX from MB of Clearwater. I had searched high and low in Sarasota Bradenton area where I live, but didn’t find quite the right one as far as options or pricing. While searching the internet, I found the perfect match / used Acura MDX at their dealership, so I contacted them and Greig completely exceeded all of my expectations both in response time and the price offering. I had spent considerable time doing my research on this vehicle with specific options, and it was priced very fairly!!! Greig and I completed most of the purchase/ process by phone, and when I drove to Clearwater to pick up my vehicle, he had everything ready and waiting for a test drive. The finance department and staff were so kind and easy to work with. I was in and out in less than an hour!!! Wow!!! Top notch experience!! Love my vehicle!! Would definitely purchase from them again!! I called the next day with some questions I had forgot to ask, and Greig provided me with all details of the service and warranty information. So happy!! Thank you Greig & MB of Clearwater!!! Definitely recommend them hands down!!!! More
by Carol in Sarasota
Employees Worked With
Greig Larsen, Marc Sexton
January 13, 2023
I was looking for a Certified Pre-Owned SUV. Demetri took my wife and me around to look and the GLE SUV’s. We found 2 we liked and Demetri made sure we knew the differences. We decided on a 2019 Demetri took my wife and me around to look and the GLE SUV’s. We found 2 we liked and Demetri made sure we knew the differences. We decided on a 2019 GLE 400. We love the the vehicle and the whole experience. Both Demetri and Charlie were great. I would recommend Mercedes Benz of Clearwater to anyone. We will be back for my wife’s car when it’s time. THANK YA’LL SO MUCH FOR THE WONDERFUL EXPERIENCE. More
by jtillis3
Employees Worked With
Demetri
January 09, 2023
Most professional and efficient group of people from Bill Ashe to Karen the lease person.A total no fuss event in retuning my old car and purchasing the new. A very smooth transaction. Ashe to Karen the lease person.A total no fuss event in retuning my old car and purchasing the new. A very smooth transaction. More
by denisthecurran
Employees Worked With
Karen Williams, Bill Ashe
January 07, 2023
I recently purchased a brand new 2023 Mercedes from Mercedes of Clearwater. I am writing this review to detail my most unpleasant and unprofessional experience I had with my salesperson Alexandra frant Mercedes of Clearwater. I am writing this review to detail my most unpleasant and unprofessional experience I had with my salesperson Alexandra frantsevich. I went by the night before and she seemed nice and told me to think about the vehicle and if it would make me happy. I thought about it overnight and decided I wanted it. I reached out to Alexandra the next day to advise her that I would be in to make the purchase, she let me know she was off and asked if I could come the following day to which I replied I was hesitant to wait due to the fact that I didn’t want the car to be sold. She asked if I could come at 9 and I said no, I let her know I would arrive around 1pm (x-apple-data-detectors://embedded-result/727). She said that was her day off however she would come in make the sale to me. Once I arrived at the dealership, I greeted her and thanked her for coming in and we proceeded to take a test drive. This unfortunately is where things started to go downhill. We proceeded to take a test drive, she sat quietly and would not explain features of the vehicle to me. Once the topic of financing came up I let her know I secured my own financing to which she replied “ we don’t work with that bank, why will this be a dealbreaker “? I replied yes it could be, Alexandra then proceeded to roll her eyes and say “i knew I shouldn’t have wasted my time by coming in today “ which she repeated twice. Both myself and my friend sitting in the backseat were flabbergasted by this rude and uncalled for comment. However, I still proceeded to purchase the vehicle. When she asked for my key remote, I handed her the one I had and she demanded the other one to which I replied I don’t have it. Alexandra then barked at me saying “well if you don’t give me a 2nd key remote I am going to charge you for it”. She rolled her eyes at me more than once during this conversation. Unacceptable and unprofessional. I chose to remain calm and not react to that. Next, I asked for my 2nd key remote and Alexandra very rudely stated “I already gave them to you, I don’t know where they are, you need to look for them in your bags”. Once again my friend and I noticed her rolling her eyes. We finally found the key remote and she tells me I need to hurry and leave because she can’t leave until we pull out of the dealership and she made a promise to her daughter to get her by 3 and she is not the type of mom to break a promise to her child. I let her know I would be out shortly however, I need to be sure I have all my things and she continues to say “I knew I shouldn’t have come here”and rolls her eyes. at this point I am truly upset because she tainted the mood and my joy of buying another Mercedes. She was downright rude and disrespectful to myself and my friend. She made this experience EXTREMELY unhappy for me. I will not be doing business here again and I hope Alexandra is trained on proper customer service etiquette. Until then, if you do go to this dealership be sure t o do your best to avoid Alexandra frantsevich. More
by PMartin5359
Employees Worked With
Alexandra frantsevich
January 07, 2023
I purchased a used 2018 Fiat 124 Spider convertible from this dealership. It was a very good experience. The car was in excellent condition and the salesman, Greig Larsen was easy to work with. Would def this dealership. It was a very good experience. The car was in excellent condition and the salesman, Greig Larsen was easy to work with. Would definitely recommend! More
by New VW Owner
Employees Worked With
Greig Larsen
