Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Clearwater
Clearwater, FL
582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 582 reviews
September 08, 2014
Lokey Motors filed an unauthorized credit application Just prior to the scheduled delivery of the new car, Lokey Motors refused to honor a valid Power of Attorney, despite being told at least a week prior Just prior to the scheduled delivery of the new car, Lokey Motors refused to honor a valid Power of Attorney, despite being told at least a week prior that I would use one. My husband does not take time off work to handle personal business. I have bought and sold houses and cars since 1987 with a POA. Lokey reps said they could just put it all in my name, I said absolutely not, I have not held a job since 1987 and a $50,000.00 car loan would not be approved. They did it anyway, against my written instruction not to. I have already received three rejections from banks and my credit score has dropped 37 points. The sales manager, salesman and finance rep are not answering my email requests to back out those credit applications. More
by curriegamble
Employees Worked With
John Sauer, Jason Good,
September 02, 2014
Worst experience I've encountered with the car business First I would like to start off by saying, these are not exaggerated statements , and I have no vendetta with anyone at this dealership. Now that I've First I would like to start off by saying, these are not exaggerated statements , and I have no vendetta with anyone at this dealership. Now that I've gotten that out of the way. I first arrived to view a gorgeous 2010 Mercedes E63 AMG. I was greeted by a salesmen named Alexander . We spoke for a few minutes and I then asked to test drive this car. Alexander then informed me that he needed to qualify me first before I could drive the car. I then carefully left , walked over and got another salesmen who had no issue with letting me drive the car. I'll skip ahead to the part where I meet the man running this circus. The general manager Jason Good then greeted me after I asked to speak with a a manger. Right from the start he seemed very irritated to be speaking with me. He even yelled at the salesmen and asked "what am I doing with this?!" . Then he told me have a good day as if he was finished speaking with me. I said nothing irrational or brash. I was a customer prepared to buy a car I have been researching for months now. I've received better treatment from a Chevrolet dealership. This truly was the worst experience I've ever had when trying to buy a car. More
by AmgMerc
Employees Worked With
Jason Good general manager, salesmen Alexander
August 13, 2014
The Best Car Buying Experience After researching and determining the car that would meet our needs, we purchased a 2014 E250 Bluetech. Joe Revier was great to work with from the m After researching and determining the car that would meet our needs, we purchased a 2014 E250 Bluetech. Joe Revier was great to work with from the minute we walked in the door until we left with our new vehicle. After wasting a lot of time at a nearby competitor selling the same car, Joe along with Miguel and Karen were able to put together a deal that we felt was very fair and actually what we asked for. The atmosphere of Lokey was very friendly and they truly wanted to help us. I would highly recommend this company to my friends. More
by Saphire42ds
Employees Worked With
Miguel Bartoli, Karen Williams, Joe Reviere
June 08, 2014
very satisfied I am very satisfied with the quality of work that they done on my 2011 mercedes c300 which was replacing the transmission.Stephen King went above and I am very satisfied with the quality of work that they done on my 2011 mercedes c300 which was replacing the transmission.Stephen King went above and beyond and providing the best customer service experience that I have received any where and making sure we were comfortable and happy.I will always use lokey mercedes for my service needs as long as they keep up the good work More
by arobinson1986
Employees Worked With
Stephen King
June 08, 2014
Great first time experience! My husband and I went into the dealership "to look" and ended up driving home a new C250. Carlin Criner was fabulous to work with and he satisfied al My husband and I went into the dealership "to look" and ended up driving home a new C250. Carlin Criner was fabulous to work with and he satisfied all of our requests. Miguel and Karen were also extremely helpful in the overall purchase. It was a great experience and we are very happy! Thank you for making this such an easy decision to purchase at Lokey. More
by JJCB
Employees Worked With
Carlin Criner, Miguel Bartoli, Karen Williams
June 02, 2014
Very nice car buying experience Jack was great to work with. He was very professional and had excellent communication skills and fast follow up to the many questions we sent him via Jack was great to work with. He was very professional and had excellent communication skills and fast follow up to the many questions we sent him via email. Karen in finance was fast and informative. Great car buying experience all around. Well worth the drive for the great deal and the good customer service we received. More
by Chalza
Employees Worked With
Karen Williams
May 27, 2014
New Purchase - Nichols My wife an i found the experience at Lokey Mercedes to be comfortable and extremely professional. Carlin Criner was knowledgeable with a good bed side My wife an i found the experience at Lokey Mercedes to be comfortable and extremely professional. Carlin Criner was knowledgeable with a good bed side manner in hand holding us thru the process of vehicle selection to include wheels and accessories. Marks interaction was professional and friendly with every intention of trying to meet our expectation. After a hand shack to purchase the vehicle the experience continued with our introduction to Karen Williams. Karens friendly approach, attention to detail and accuracy of getting things done was a excellent. More
by MNichols12
Employees Worked With
Carlin Criner, Karen Williams
May 25, 2014
Extra Mile My husband and I went to Lokey Motor Co and were treated excellent! My husband has cancer and they took care of him as well as myself making the whole My husband and I went to Lokey Motor Co and were treated excellent! My husband has cancer and they took care of him as well as myself making the whole 4 hour experience well worth our time. All the staff we worked with went over and beyond. We were expecting to drive away with a pre-owned vehicle and drove away in a brand new 2014.Mr Mark Austin put a good word in for us and made this all happen. I work in the service industry as well at an eye institute and deal with all sorts of people and want them to have a great experience when they come in and that's exactly what we received. I would refer anyone who asks to Lokey and intend to do so! I just again want to thank everyone that worked with us for making us feel welcome and not being judgmental because I have had that experience in the past and didn't know what to expect when I went to Lokey today. So not only did we come away with a great car but an awesome experience as well! Thank You All Again Kim and Max More
by jessieh1
Employees Worked With
Karen Williams, Sandy Ammerman
May 19, 2014
Best Experience Ever. From the moment I walked into the dealership the staff of Lokey were the friendliest and most helpful people you would ever want to meet. Sandy, my From the moment I walked into the dealership the staff of Lokey were the friendliest and most helpful people you would ever want to meet. Sandy, my sales person, knew the Benz inside and out and took the time to explain each detail of the car. By the time we returned to the dealership from the test ride, Karen, in the finance dept, was ready for me. She explained every paper I signed and when it came to the extra add ons to the vehicle she recommended things. She never pushed anything on me and I felt that she was helping and not overselling. Rick in the parts department was very helpful in things I wanted for my new car. He told me that if I ever wanted anything just to let him know and he would have whatever I wanted delivered to my house. AWESOME team!!! Jeanette B More
by jbellingar
Employees Worked With
Rick in the parts dept, Karen Williams, Sandy Ammerman
May 12, 2014
Great Experience! Thank you Jack and everyone at Lokey! I love my new car and the service was amazing. This was the best car buying experience I have ever had. Thank you Jack and everyone at Lokey! I love my new car and the service was amazing. This was the best car buying experience I have ever had. More
by kytesr
