Mercedes-Benz of Coconut Creek

I purchased a pre-owned vehicle and within two days had to bring it on for service due to an engine coolant leak. The leak should have been detected during the car inspection but was apparently missed. To to bring it on for service due to an engine coolant leak. The leak should have been detected during the car inspection but was apparently missed. To their credit, they shipped it to a BMW dealership for repairs and are not charging me, but this has questioned my confidence on how thoroughly they inspect pre-owned vehicles. More

Excellent job at Coconut Creek dealership. They have been servicing my vehicles for over 12 years with complete satisfaction They have been servicing my vehicles for over 12 years with complete satisfaction More

Best service in the town they always take care about anything we always get our new car from them anything we always get our new car from them More

The manager was very knowledgeable about his products. The sales rep was NOT pushy but worked with your needs. The sales rep was NOT pushy but worked with your needs. More

Very excellent job and I love it, very proud to be there wonderful people man and lady wonderful people man and lady More

My experience with Coconut Creek Mercedes-Benz has been excellent. I have been fortunate to have leased and purchased a combination of seven cars. excellent. I have been fortunate to have leased and purchased a combination of seven cars. More

Just purchased another Mercedes. My experience in sales AND service has been exceptional over the past 10+ years. Jim Ganley and Arthur Dilworth are great to deal with. My experience in sales AND service has been exceptional over the past 10+ years. Jim Ganley and Arthur Dilworth are great to deal with. More

Always professional and efficient . Advisor is pleasant, knowledgeable and professional . He is very efficient in his job Advisor is pleasant, knowledgeable and professional . He is very efficient in his job More

I would’ve loved to give this dealership 5-stars but my experience thus far has been mediocre. I came in the dealership on December 17th by recommendation. I wasn’t sure what type of vehicle I was looking experience thus far has been mediocre. I came in the dealership on December 17th by recommendation. I wasn’t sure what type of vehicle I was looking for however the person who referred me had a similar experience and ended working with another sales person and being called back after leaving. He wasn’t available that evening so they paired me with Liam. Liam had been at this dealership for 3 months , At first it seemed like this experience would be an impressive opportunity but that has been far from reality. Note, I came with my own financing and was fully prepared to buy a vehicle but this salesman not only hung up the phone on me twice throughout our encounters; he continued to be increasingly frustrated with my questions and anxiety from purchasing a new car. Liam also had me come to the dealership repeatedly at times that he was not prepared to engage with me. Liam couldn’t explain the warranty remaining on the vehicle adequately after being in sales for 15+ years at another dealership (Dodge) he kept telling me to ask finance. This should have been my sign to run but at this time I was sold on the chosen option. I asked to switch salesman but was told give him a chance. Take into consideration I DO not live in near the dealership so Everytime was a 42min hike. He offer an Uber for the day I was picking up my car, then never sent it. This was just the beginning of a few issues… SO I took delivery of my vehicle on December 22 and by December 30th I got a call from Mercedes the “bells and whistles “ navigation and Mercedesmeconnect had expired. EXPIRED REALLY!!! In less than 10 days when I repeatedly asked about warranty etc… The day of delivery my car was missing a drivers mat and the sales manager stated come back 4 days later they would provide me with a new set and I am still waiting on Liam to let me know if they have arrived. I texted this salesman ( granted I considered it’s the holidays) and my text has yet to be responded to!! I tried to text but no response so on 1/3/24 I called and this man told me he is busy right now. Someone with this attitude shouldn’t be at a luxury dealership. I asked to speak with the sales manager Jason (I think) and I was told he is busy. This guy belongs at Dodge! His attitude SUCKS! I am not confrontational but he will encounter the next person who will not put up with his attitude. I will not be calling this salesman back whatsoever!!! I am reporting my experience to Mercedes USA. 👀This whole experience has left a distasteful impression. On a positive note Dave (sales) Michael (finance) and Scott (finance director ) were fantastic representatives of this location and were pleasant! More

My service expert Kevin has always served me well and makes my service of my Mercedes simple and hassle free with excellent service. Cici makes my service of my Mercedes simple and hassle free with excellent service. Cici More