Mercedes-Benz of Coconut Creek

Efficient Effective Service Helpful staff Warm Friendly Inviting On the cutting edge - video of problem Professional Cleanliness of Dealership and return of my car Time conscious Friendly Inviting On the cutting edge - video of problem Professional Cleanliness of Dealership and return of my car Time conscious More

Every single person unbelievably helpful and knowledgeable. From beginning to end of the transaction and even beyond knowledgeable. From beginning to end of the transaction and even beyond More

I have never had a worse experience with any car. I bought a used 2016 Metris and have had her serviced here since I got her in 2018. I noticed a fuel smell while under warranty and left the van at t I bought a used 2016 Metris and have had her serviced here since I got her in 2018. I noticed a fuel smell while under warranty and left the van at the dealer for over a week as I refused to pick up the van without a repair but I finally accepted to pick up if it was noted in the system that I had a complaint about this for liability purposes and put a fire extinguisher in the van just in case. This fuel smell continued but it’s expensive to the business to be down a service truck so I continued to drive it up until 2 weeks ago when I was inspecting the engine bay and saw fuel leaking in the engine bay. I brought the van to the dealership for regular maintenance and to replace a few worn parts as well as fix the fuel leak and was denied coverage on the fuel leak that was reported while under warranty and quoted $1,600 to replace hoses that were purchased from the dealer for less than $200. I had let this go, typical dealership xx, told them to continue with the rest of the work and I would pick it up. I paid in advance for a speedy delivery and came to pick up the van on Friday morning. While I was waiting, I went to the parts dept to get a few things and after ordering and paying, the van still wasn’t ready. I asked my adviser what was happening (20 minutes had passed since they had gone to get the van) . Finally after 45 minutes, I saw them looking though keys and I asked for a loaner while they figured their stuff out. I was told that no loaners are provided and was offered a shuttle hike which was in an old generation c250 in so-so condition. No follow up all of Friday and had to call in a favor with the sales manager to finally find the missing key Saturday. Picked up the car, no apology, no complimentary wash. I get better service with Kia and don’t plan on ever buying a Mercedes again. So sad to see such a great company turn to be so bad. More

JOSE HANLDED ALL MATTERS PERFECTLY - I COULD NOT HAVE ASKED FOR A BETTER SERVICE EXPERIENCE. NOT ONLY WAS THE COMMUNICATION OUTSTANDING, BUT THE TIME HE TOOK TO EXPLAIN EXACTLY WHAT WAS GOING ON WAS AN ASKED FOR A BETTER SERVICE EXPERIENCE. NOT ONLY WAS THE COMMUNICATION OUTSTANDING, BUT THE TIME HE TOOK TO EXPLAIN EXACTLY WHAT WAS GOING ON WAS AN EXPERIENCE I NEVER HAD FROM A SERVICE DEPARTMENT. More

This was my first time here at this dealership and I must say, this was the best experience I had in the last 3 years of having a Mercedes say, this was the best experience I had in the last 3 years of having a Mercedes More

I worked with Adam and he was professional and a very patient with me. Even though I did not do the service ( personally too costly for me) he was very nice to me and did not get angry at my silly phone patient with me. Even though I did not do the service ( personally too costly for me) he was very nice to me and did not get angry at my silly phone questions and calls. Thank you kp More

The services were performed well although initial communications with the service staff were lacking. I'm happy with the quality of their work communications with the service staff were lacking. I'm happy with the quality of their work More

Great people doing an excellent job . Thanks for your good job. My car is really great. Thanks for your good job. My car is really great. More

From the moment I entered I was greeted by friendly Nicole. The sales rep Angel was knowledgeable and helpful. Nicole. The sales rep Angel was knowledgeable and helpful. More

Bruce Summers was very helpful with my decision to trade in my 2020 GLA and upgrade to the GLC300. in my 2020 GLA and upgrade to the GLC300. More