Mercedes-Benz of Coconut Creek

I would’ve loved to give this dealership 5-stars but my experience thus far has been mediocre. I came in the dealership on December 17th by recommendation. I wasn’t sure what type of vehicle I was looking experience thus far has been mediocre. I came in the dealership on December 17th by recommendation. I wasn’t sure what type of vehicle I was looking for however the person who referred me had a similar experience and ended working with another sales person and being called back after leaving. He wasn’t available that evening so they paired me with Liam. Liam had been at this dealership for 3 months , At first it seemed like this experience would be an impressive opportunity but that has been far from reality. Note, I came with my own financing and was fully prepared to buy a vehicle but this salesman not only hung up the phone on me twice throughout our encounters; he continued to be increasingly frustrated with my questions and anxiety from purchasing a new car. Liam also had me come to the dealership repeatedly at times that he was not prepared to engage with me. Liam couldn’t explain the warranty remaining on the vehicle adequately after being in sales for 15+ years at another dealership (Dodge) he kept telling me to ask finance. This should have been my sign to run but at this time I was sold on the chosen option. I asked to switch salesman but was told give him a chance. Take into consideration I DO not live in near the dealership so Everytime was a 42min hike. He offer an Uber for the day I was picking up my car, then never sent it. This was just the beginning of a few issues… SO I took delivery of my vehicle on December 22 and by December 30th I got a call from Mercedes the “bells and whistles “ navigation and Mercedesmeconnect had expired. EXPIRED REALLY!!! In less than 10 days when I repeatedly asked about warranty etc… The day of delivery my car was missing a drivers mat and the sales manager stated come back 4 days later they would provide me with a new set and I am still waiting on Liam to let me know if they have arrived. I texted this salesman ( granted I considered it’s the holidays) and my text has yet to be responded to!! I tried to text but no response so on 1/3/24 I called and this man told me he is busy right now. Someone with this attitude shouldn’t be at a luxury dealership. I asked to speak with the sales manager Jason (I think) and I was told he is busy. This guy belongs at Dodge! His attitude SUCKS! I am not confrontational but he will encounter the next person who will not put up with his attitude. I will not be calling this salesman back whatsoever!!! I am reporting my experience to Mercedes USA. 👀This whole experience has left a distasteful impression. On a positive note Dave (sales) Michael (finance) and Scott (finance director ) were fantastic representatives of this location and were pleasant! More

My service expert Kevin has always served me well and makes my service of my Mercedes simple and hassle free with excellent service. Cici makes my service of my Mercedes simple and hassle free with excellent service. Cici More

The salesman, Joe and the manager, Jeff, the boat. Ignore your phone calls after you bought a car from them I will never buy again from them. Ignore your phone calls after you bought a car from them I will never buy again from them. More

Was satisfied with the service received. Helpful information was give for item needed for better upkeep of my vehicle. Helpful information was give for item needed for better upkeep of my vehicle. More

ALLWAYS HAVE A GOOD EXPERIENCE AT MERCEDES- BENZ OF CC, LIZ BERRIOS IS MY SERVICE REP. EXCELENT SERVICE EVERY TIME. LIZ BERRIOS IS MY SERVICE REP. EXCELENT SERVICE EVERY TIME. More

Outstanding service every time. Awesome staff, always attentive and professionals. Will recommend to friends and family members. Awesome staff, always attentive and professionals. Will recommend to friends and family members. More

Everything was handled very efficiently, and I was sweetie happy however, everything turned out. The only thing that I dislike is that because I live too far away, they cannot give me any ride service sweetie happy however, everything turned out. The only thing that I dislike is that because I live too far away, they cannot give me any ride service. More

My service rep Liz Berrios is excellent She always is very professional and has her clients needs first very professional and has her clients needs first More

Best service and follow up care …. Coconut Creek Mercedes deserves customer loyalty!! Fair, honest, go the extra mile. Liz Barrios, outstanding service agent!! Coconut Creek Mercedes deserves customer loyalty!! Fair, honest, go the extra mile. Liz Barrios, outstanding service agent!! More

Mercedes Benz Coconut Creek Service Department overcharges on 70 percent of all parts and labor. overcharges on 70 percent of all parts and labor. More