Mercedes-Benz of Coconut Creek

I brought my car in for it’s annual service. I had PREPAID for this service when I bought my car. The dealership initially told me that they would not honor my prepaid service because it had exp I had PREPAID for this service when I bought my car. The dealership initially told me that they would not honor my prepaid service because it had expired 6 weeks ago! How can a prepaid service expire? Well, apparently, I was a few weeks late to service my car and they randomly decided this, even though in my contract it did not say anything about this. They told me that I would have to pay $1200 for the service check up. They also tried to charge us an extra $600 to do a transmission fluid change, that was due at 60,000 miles, although our car only had 29,000 miles. They eventually honored the service prepayment, but only after telling me that they were taking a loss on this service themselves and I had to leave them a 5 star rating. We did allow them to sell us a new battery that the service person suggested, although we had not been having any issues with our current battery. We did this because my husband was so embarrassed at the back and forth argument and felt that they had done us some favor. Honestly, , they did not do anything that I had not Already paid for, attempted to have me be beholden to them and leave them a good review. I have been dealing with this particular dealership for at least 12 years, through 6 Mercedes’. Brion, Kevin and Mercedes of Coconut Creek, shame on you. You can do better. More

I am very grateful for the excellent service that Wade provided me. The result is that today I drive the car I was looking for! provided me. The result is that today I drive the car I was looking for! More

Rick Brown is the best service manager in the history of best service managers in the entire world! He goes above and beyond for his customers. Treats me like family. He is amazing! best service managers in the entire world! He goes above and beyond for his customers. Treats me like family. He is amazing! More

Jose, in the Service department, was courteous and helpful. Service was completed quickly. Great experience. helpful. Service was completed quickly. Great experience. More

Got car washed and checked at introduction appt. Advisor very professional and polite. Wait time was under one hour. Advisor very professional and polite. Wait time was under one hour. More

Very professional and experienced service advisor. He answered all my questions and gave me a good price for the work I needed done. He answered all my questions and gave me a good price for the work I needed done. More

The service writer was polite and listen to all my concerns. Was is in an out in one hour. And my car came out cleaner than when I came in. concerns. Was is in an out in one hour. And my car came out cleaner than when I came in. More

Very nice! I have the extra maintenance did not realize would not cover an alignment. I have the extra maintenance did not realize would not cover an alignment. More

Great and Fast service. I work with Jim Ganley in The service department. I schedule my appointment with him and he gets my car in and out very quicly. I Highly recommend. I work with Jim Ganley in The service department. I schedule my appointment with him and he gets my car in and out very quicly. I Highly recommend. More

Joe is the reason for my 5 star review he was exceptional. Not only did he help me get in the car I wanted he respected every aspect of the transaction and explained everything thoroughly. Extre exceptional. Not only did he help me get in the car I wanted he respected every aspect of the transaction and explained everything thoroughly. Extremely happy with the whole process. Thank you! More