Mercedes-Benz of Coconut Creek

Had my 1st 10K maintenance service at the dealership. The service was fine, but I did want a warranty covered repair for a minor dent on driver quarter panel and a minor paint chip/scratch by the driver The service was fine, but I did want a warranty covered repair for a minor dent on driver quarter panel and a minor paint chip/scratch by the driver door handle repair. I was suppose to receive a call the next service day, but have as of now two days, received none. Not a very good followup from the dealership. More

Customer Service is there Priority, Fast service & Clean. The entire staff are very respectful and nice. The entire staff are very respectful and nice. More

Rick brown and josh gatemen are the best’ I drive 30 minutes to get serviced at this location only because I know Rick brown is going to take care of me. minutes to get serviced at this location only because I know Rick brown is going to take care of me. More

Very good service! I went for nail in the tires, and since I arrived there, the valet was attentive, then my advisor Jim Ganley helped me with everything. I went for nail in the tires, and since I arrived there, the valet was attentive, then my advisor Jim Ganley helped me with everything. More

Very professional staff. Just a safety check before my warranty expires. I was told I needed new brakes back in November but no mention of it this time even though I didn’t r Just a safety check before my warranty expires. I was told I needed new brakes back in November but no mention of it this time even though I didn’t replace them yet. More

Great zzzzzz zzzzz zzzz zzzz zzzz zzz zzz zzz zzz zzz zz zz zz zz zz zz zz More

I hate taking my Sprinters to any Mercedes dealer but then you're forced when there's a recall and they have to fix it. This time it was for the DEF Bluetec system which has been an ongoing problem with then you're forced when there's a recall and they have to fix it. This time it was for the DEF Bluetec system which has been an ongoing problem with all Sprinters. First of all, you can't get the parts you need and then no one knows how to fix the DEF system. There are many parts to check on the recall list but the dealer only checks one thing at a time and then if they think that one thing fixes the issue they stop checking the other parts. This is not the correct way to fix the Sprinters. Many parts work together to fix the DEF system, not just one. Then it seems like each time I went to this dealer something else coincidentally went wrong while the vehicle is there and immediately after I drove it off the lot. And then the service advisors try to explain to you that nothing was their fault, even for not checking something they should have before I drove it away. Thus, my vehicle has been there way too many times and seems to live at this dealer. And now my wallet is being emptied by the dealer because of all the new things going wrong there. More

Jose Rosario was very thorough in walking me thru the learning process of both cars i purchased from this dealership learning process of both cars i purchased from this dealership More

The personal service is by far the best I have ever experienced. The service personnel are knowledgeable and professional. experienced. The service personnel are knowledgeable and professional. More

I really like your service, take more time than I anticipated, Jose was very professional. anticipated, Jose was very professional. More