Mercedes-Benz of Coconut Creek

Broughjt my car in for Warranted Haz switch module that was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn' was installed and defective for two month. I always clean my car before bringing it in and left some conditioner on the dash and in some places didn't wipe it all off thoroughly. They took video of that and said that was the cause for them denying the warrantee on the part! I explained to them that the problem started to month ago with the Haz switch failing and that I just an hour earlier had put that conditioner on so it couldn't have went back in time and created the problem! They wouldn't listen, as it gave them the excuse to deny the warranty that they needed. Worst customer service ever as I live just done the block and I wouldn't allow them to touch my car or make me feel like a nuisence again if I had to service my car 30 miles away in Miami or Orlando. Shame on Coconut Creek Mercedes, just really terrible customer service and taking advantage of a veteran. NO RESPECT whatso ever! Terrible!!! More

The entire experience was wonderful. I was kept informed on the care my car was recieving. I was kept informed on the care my car was recieving. More

Brian and Kris in service are amazing! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! Best customer service we’ve received in a long time. Mercedes Coconut Creek has a customer for life! More

My ml350 was diagnosed 2 months earlier because I had a compressor problem. The diagnosis cost was outrageous and I remained to this day without air condition. And soon after that I am left with all sorts compressor problem. The diagnosis cost was outrageous and I remained to this day without air condition. And soon after that I am left with all sorts of warnings such as: ABS , ESP, Check Engine to name those along others . I started to wander if those things are not warrantied. More

was towed there by roadside assistance after a flat tire late in the day, i.e., around 45 minutes before closing. Needed one new tire (but decided to buy two). everyone was very friendly and accommodating d late in the day, i.e., around 45 minutes before closing. Needed one new tire (but decided to buy two). everyone was very friendly and accommodating despite the late hour. Two new rear tires were promptly installed. Great service! More

Very expensive for service. They did not wash the car or vacuum which I normally receive as part of my service. They did not wash the car or vacuum which I normally receive as part of my service. More

Philip Moody is always great and my go to. In and out and always keeps me updated. 5⭐️⭐️⭐️⭐️⭐️ In and out and always keeps me updated. 5⭐️⭐️⭐️⭐️⭐️ More

For Smart for two I was charged $347 just for checking the AC A ridiculous cost just for that the AC A ridiculous cost just for that More

Good morning my name Gutemberg Araujo I am buy from you company in 08/11/2023 2019 Audi Etron and you told me I have 90 days warranty at any repair I have to do in my car , so after 10 days I star here noi company in 08/11/2023 2019 Audi Etron and you told me I have 90 days warranty at any repair I have to do in my car , so after 10 days I star here noise at mi rear brakes and same pulsation time apply brakes , I Call Fabrizia (the best sale person I have deal and recommend ) she get me to a Manager and he say he can fix because his technician is on vacation , I am worry Is like 30 days already and they no call me back , I wait for 2 reason 1) is certify pre on vehicle from you dealer and this not have to happen on the short period time ... and I agree at times mistake or overhaul look same thing happening ...2 ) The Manager ask me what my complain and I told mi Brake squeak he say mi brakes squick and I don't worry , (this is his opinion not mi) and I say you going to fix mi brake and he say you treat me? No I just say and I try to shake his hand and he say no because I think you treat me , I buy the car with 40.535 and I have 90 Days or 3.000 MLS warranty from you people . Now I have 43.470 no fone call ... Please make this write for me I am work very hard to have mi thinks and nobody help me make mi money like Managers due , he lock to have the staff him have sow make the staff Proud fixe mi car thanks I wait for you call More

Joe, Natalie, Scott, and Fabrizia were amazing they were able to get the exact car that I wanted. They were patient and understanding the entire process. I wasn’t pressured into anything I felt like I had a able to get the exact car that I wanted. They were patient and understanding the entire process. I wasn’t pressured into anything I felt like I had a choice in every decision made. I would recommend them to anyone who wants a great experience in getting a reliable car with people who care about your outcome. More