I'm a senior citizen and I expect honesty and professional service. I took my wife's car in a couple of days ago to have it serviced, and as usual I was greeted by a service writer upon arrival, paperwork completed and I took a seat in service waiting area. The service writer, Ken, periodically stepped in to keep me advised as to how the service was going. Upon completion they had the car washed and pointed in the right direction for me to leave the dealership. I read the reviews and I am always puzzled by what appears when I see a low rating for the dealership. My experience has always been satisfying. Over the years dealing with this dealership I am fully aware that upper management, like any business, has the responsibility to see that "all customers" are treated properly. Whenever I see a bad review and I am in the dealership I discuss the low rating and the response is that they have never spoken with the person writing the review or had any contact. So, as a senior citizen I would ask that you elevate your dissatisfaction to a level of management to see if they can resolve the issue.