Mercedes-Benz of Columbus

The best car buying experience ever. Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purc Richard Joyner, General Manager is exceptional. I called Richard and told him what car my daughter was looking for. This is the 4th car we have purchased from Richard. He worked around my daughter's busy schedule, answered all our questions and went above and beyond to find the car. Mercedes-Benz of Columbus definitely deserves 5 stars because of their great management, awesome customer service and sincere honesty. Bob and Debi also deserve a mention for their wonderful customer service and making our purchase a great experience. Thank you Richard, Bob and Debi, we greatly appreciate your help and putting the customer first. More

300SDL Service Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedul Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a "cattle call" time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why it's needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!! More

Most pleasant car buying experience I have ever had. Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I Was trying to decide between a BMW and a Mercedes and happened to be helped at the Mercedes Dealership by Serpil Adams. That was my lucky day. When I told her what I was looking for she took me right to it and everything was handled perfectly from there. She got me the car on my terms and it is a great car. She was concerned about every little thing and has even checked back with me a couple of times to be sure everything is working just great. I would recommend anyone that wants a car talk to her first. Buddy More

Shopping Experience Was researching mid size SUVs and the M Class was on that we were interested in. Daniel Harrison helped educate us on that model. He was very helpfu Was researching mid size SUVs and the M Class was on that we were interested in. Daniel Harrison helped educate us on that model. He was very helpful and knowledgeable. He brought a vehicle to my place of business to look at. I will recommend Daniel to anyone. More

The most nervous experience ever I would like to thank Sepril for helping me to select the car of my dreams. I was nervous even though my husband told me I deserve this after 20 years I would like to thank Sepril for helping me to select the car of my dreams. I was nervous even though my husband told me I deserve this after 20 years of marriage. Sepril helped to calm the situation down by being very friendly and making me comfortable. Thanks for the experience More

Poor Service Experience at MB of Columbus Do not go to MB of Columbus for service work. Communication is extremely poor and they are very overpriced! Requested setting up an account and they Do not go to MB of Columbus for service work. Communication is extremely poor and they are very overpriced! Requested setting up an account and they never responded. Credit/HR department is a joke and does not belong in a high end car line like MB. More

I have bought accessories and parts for my Mercedes Benz G-class Geländewagen from Mercedes-Benz of Columbus and I recommend their parts department. G-class Geländewagen from Mercedes-Benz of Columbus and I recommend their parts department. More