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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.9
1,705 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,705 reviews

April 15, 2026

Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very p More

by CSANDS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're glad to hear that you were pleased with the service and that our team, including Rachelle and the shuttle driver, met your expectations. We appreciate your kind words and look forward to serving you again in the future.

April 14, 2026

By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your loyalty over the years and look forward to continuing to serve you.

April 14, 2026

Awesome experience. I really like the communication before and after my service. Also thankful I was given a loaner car during process. More

by JEANETRIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you appreciated the communication and the loaner car provided during your service. We strive to make every experience a great one and look forward to serving you again in the future!

April 14, 2026

Awesome, courteous, professional, timely service. Ms Rachelle did a wonderful job keeping us informed of progress More

by wevan2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Ms. Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 13, 2026

Amazing response…. amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Colu More

by pameladobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to continuing to serve you at Mercedes of Columbus.

April 13, 2026

Rachelle did OK. My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $80 More

by PJJLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2026

Very polite, helpful and customer service oriented! Answered any questions that I had which to me is an example of professionalism More

by stump845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one by answering all your questions. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 10, 2026

Having a ruptured heater hose is bad. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. More

by RICKSPITZMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. We're glad to hear that our team at Mercedes-Benz of Columbus was able to assist you with shuttle service, a loaner vehicle, and a successful repair of your automobile. We appreciate your trust in us and look forward to serving you again in the future!

April 10, 2026

Rachelle did a fantastic job keeping me updated on the repairs and making sure my vehicle didn’t need any additional maintenance. More

by erbie crowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words about Rachelle! We're glad to hear she did a fantastic job keeping you updated and ensuring your vehicle's needs were met. We appreciate your feedback and look forward to serving you again in the future!

April 09, 2026

All of the staff are courteous and anticipate needs. I enjoy visiting the dealership. Everyone there is great! More

by allisonmiller531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that our staff was able to anticipate your needs and make your visit enjoyable. We appreciate you choosing us and look forward to the opportunity to help in the future!

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