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Mercedes-Benz of Covington
Covington, LA
768 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 768 reviews
March 09, 2022
Disappointed . The following happened : Saturday morning and battery wasn't enough to start engine . Started car with a " jump " from neighbor's car . Traveled d The following happened : Saturday morning and battery wasn't enough to start engine . Started car with a " jump " from neighbor's car . Traveled directly to your dealership and had new battery installed , $ 500.+,,,more than I anticipated but service and time was very prompt . Brought the receipt home and placed it in my Mercedes folder with all other information . In the folder was a recent offer of 25% discount for repairs over $ 400. before an expiration date . I was within that date and well over the amount .Next day brought the offer to service dept. and they showed the part of offer that it was only valid if offer was brought at the same time as the service . Well any appeal I made was not going to make a difference . After thinking about the event : I am now in the part of my career that I can afford the amount but After reaching the financial ability to purchase a Mercedes the event that is described was not consistent with my previous transactions . I can only speculate as to why , Thus very Disappointing ! Thank you for this opportunity . Ron Hebert More
by RONHEB2
Verified CustomerEmployees Worked With
Logan O'Leary, Robert Primes, Erica King
March 07, 2022
Our Experience was great easy-going no pressure Joe was very informative everyone was very helpful and we are very very happy with our purchase !! Mercedes-Benz of Covington is a wonderful dealership very informative everyone was very helpful and we are very very happy with our purchase !! Mercedes-Benz of Covington is a wonderful dealership More
by angeepearl
Employees Worked With
JK Khamiss, Kyle Miller, Joseph Giovingo
March 04, 2022
Best Service ever. Brandon was so friendly and patient and answered all of our questions. JK was awesome in working with us and checking in on us. Kyle was patient wi Brandon was so friendly and patient and answered all of our questions. JK was awesome in working with us and checking in on us. Kyle was patient with us as well and explained all the paperwork. Alexis was great showing us what the vehicle could do. More
by shararehcreel
Employees Worked With
JK Khamiss, Kyle Miller, John Morgan, Brandon Black, Alexis Baker
March 03, 2022
Very professional with great service. Sales agent Jerry Eberts was easy to work with. IT agent ALexus was very knowledgeable and took time to explain all the car features and set up all Sales agent Jerry Eberts was easy to work with. IT agent ALexus was very knowledgeable and took time to explain all the car features and set up all the electronic settings. I would recommend the dealership to anyone looking to purchase a car. More
by nornels
Employees Worked With
JK Khamiss, Jerry Eberts, Jacob Collins, Alexis Baker
March 01, 2022
JK and Jerry Eberts our salesman, have raised the standard in customer service as for as my wife and I are concerned. From beginning to end they have maintained contact with us as we waited for our s standard in customer service as for as my wife and I are concerned. From beginning to end they have maintained contact with us as we waited for our special ordered vehicle to come in. They also made the return of our lease vehicle seamless. Great experience! More
by ebbrumfield
Employees Worked With
JK Khamiss, Jerry Eberts, Jacob Collins
