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Mercedes-Benz of Covington

Covington, LA

Overview
Reviews
4.8
768 Reviews
Call Dealership (985) 900-1212
View Awards

8080 Westshore Dr

Covington, LA

70433

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Showing 768 reviews

January 13, 2022

My daughter was making her first vehicle purchase. Logan made sure all her questions was answered and wasn’t pushy! His kindness and professionalism made everything go smoothly. Thanks Logan! More

by Gigi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Miller, Logan O'Leary
Report | Print
Jan 19, 2022 -

Mercedes-Benz of Covington responded

Thank you for your recognition of Logan and, most importantly, your business. We are here to make sure you always have questions answer and in the most professional and courteous manner. We appreciate you greatly and hope you have a wonderful day.

January 13, 2022

Arrived early than appointment and was serviced immediately. Professional and great service. I was in and out in little to no time. More

by gregory.clarkjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Jan 19, 2022 -

Mercedes-Benz of Covington responded

So thankful for your business and appreciate your review. We always here to assist you as a valued customer. Have a great day!

January 13, 2022

Service center had my car for 9 days and did nothing. they did tell me they were experience a back log. I allowed the first week to go by; by the second with me contacting them I was fed up. very sad More

by beau2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service Rebecca
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January 12, 2022

Service was great, on time as promised. Work was professional done. I have no complaints. More

by labourdetter
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebeca in service
Report | Print
Jan 19, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and sharing your experience with us. We are committed to taking care of you and are here for you any time. Have a tremendous day! :)

January 12, 2022

Robert Primes was a pleasure to work with. His knowledge professionalism and patience made the purchase experience of our first Mercedes Benz smooth and stress free! More

by peterlu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JK Khamiss, Robert Primes, Erica King, Jacob Collins
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Jan 19, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and 5-star review. Robert and the entire staff are always here for you and appreciate you greatly. Have a great day!

January 11, 2022

Very professional and personalized service. Had answers for all my questions And helped me resolve a post sale issues More

by ssyost48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Snow, Jacob Collins
Report | Print
Jan 12, 2022 -

Mercedes-Benz of Covington responded

We appreciate your business and thank you for your kind review. We are always here to assist any time.

January 10, 2022

My 2016 SUV had an on/off message about tire pressure monitoring since Sept. After the 4th attempt to find the cause, I was told that the service dept. could not duplicate the message. A total of abou More

by paul.vogt
Recommend Dealer
Yes
Employees Worked With
Do not want to
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Jan 12, 2022 -

Mercedes-Benz of Covington responded

Thank you for your feedback on your experience. Our goal is to exceed your expectations as a valued customer and your experience does not describe that type of interaction with us. Pleased accept our apologies, and know that we will take the communication factor mentioned here and improve as there are no excuses only solutions. Thank you for your business, I am here personally to assist with anything at: tnapier@mbcovington.com. We want you to be completely satisfied and to have confidence to continue to do business with us. After all, you are our most valuable commodity. Without you, we don't exist.

January 10, 2022

Good experience, did exactly what was asked and was quick to respond to my inquires. More

by jnldecuir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Scott
Report | Print
Jan 12, 2022 -

Mercedes-Benz of Covington responded

So glad to hear of your experience and we are very appreciative of the opportunity to earn your business.

January 06, 2022

Very friendly and easy to deal with. Low pressure sales environment. Reasonably quick start to finish. More

by ravogt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Abide, Erica King, Jacob Collins
Report | Print
Jan 07, 2022 -

Mercedes-Benz of Covington responded

Thank you for affording us the opportunity to earn your business. We appreciate you greatly and hope you enjoy your new car. Have a great day!

January 02, 2022

Great service, friendly staff got me in and out with my loaner, The service department communicated with me about how the service was going. Keep up the good work. More

by ldamiens3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Jan 03, 2022 -

Mercedes-Benz of Covington responded

Thank you for your business and taking time out to give such a positive review of your experience. We appreciate you greatly.

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