Mercedes-Benz of Cutler Bay - Service Center

After having purchased three vehicles and being customers of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles that was purchased from this dealership accelerated by itself on the highway without decelerating , endangering the lives of the driver and the occupants of the surrounding vehicles. Luckily the person driving reacted quickly and was able to maneuver the car to the side of the road, avoiding an incident. This is a vehicle that is under three years old and is still under the manufacturers warranty. We were told to bring the car in without an appointment due to nature of what had happened. The following day when calling for an update on the status of the car, we are being told that it will be several days before they can even look at it. This is a situation that could have resulted in serious injury or worse and is not being handled with any sense of urgency or seriousness. Again this is very disappointing and not how long time customers should be treated. - Ramon Cernuda More

On previous car service appointments, I have always been very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to be a total nightmare. Since the dealer had no loaner cars available, they kindly provided me with a Hertz rental vehicle from a representative onsite, which is the main reason for the nightmare. The day after the rental was provided, the car's tire became flat rendering the car useless since it had no spare tire and Hertz Road Assistance was non-existent. The dealer, after numerous calls, delivered my car to my office but the rental vehicle to this date, 09/02/2021, remains at parked in front of my office. The Hertz Representative, Jonathan, has been totally useless. Each time I called, he was always with a customer. I have left numerous messages of which he never returned any of my calls, Jonathan has not been helpful or concerned in anyway shape or form, and when I did finally speak with him on one occasion, he basically washed his hands of the matter and said I need to call another Hertz facility near my office. In my professional opinion, he shouldn't be in a customer service position since it's obvious he knows nothing about providing customer service!! I have been and continue to be extremely upset since the impression I get is that no one cares or is following up with this situation. My lease is coming to an end in March 2022 and this really has caused me to reconsider leasing or buying any vehicle from this dealership. More

I have been doing business with this dealership since it opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. More

Regina is great. I brought my car in for unscheduled service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed du service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed during the entire process. The car is back now and everything is like new again. Thanks Regina! More

I took my car in for service and had a Friendly, courteous and fast service. A rental car was provided while my car was being serviced. courteous and fast service. A rental car was provided while my car was being serviced. More

Always my experience with you and your staff had been great. Jose Castillo is very professional. great. Jose Castillo is very professional. More

Excellent customer service , on time , quality The service was completed just at the time that I requested . No complaining about the service . Thank you MB service was completed just at the time that I requested . No complaining about the service . Thank you MB More

As usual, the same great service and experience any Mercedes’ Benz owner should expect. Thank you in again Roman Hernandez. Mercedes’ Benz owner should expect. Thank you in again Roman Hernandez. More

Promptly attended to upon arrival. Walked through the process with patience and understanding. Maintained informed throughout, then closed out the service appointment with continued professionalism. process with patience and understanding. Maintained informed throughout, then closed out the service appointment with continued professionalism. More

Great experience and Roman Hernandez was, as always, courteous and great to work with. The work was done quickly and the vehicle was ready when promised. courteous and great to work with. The work was done quickly and the vehicle was ready when promised. More