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Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

5.0
844 Reviews

844 Reviews of Mercedes-Benz of Cutler Bay - Service Center

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October 21, 2020

I am very pleased with my service and repair my service advisor informed me of my problem fairly quickly he was very patient and helpful I know I’m a difficult customer but he made sure I was taking care o More

by Charleus94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbert Kanzki
Oct 22, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 19, 2020

Overall I was satisfied with the work and service I received. Charlie was great. The fact that he keep me informed as the service was performed More

by Aisha B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Rodriquiez
Oct 19, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you, Aisha, for your business and for this review. We're happy to hear Charlie and the rest of our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 17, 2020

Always a pleasure from the moment I get off the car to being greeted by Adrain and staff . The waiting facilities are excellent. And allow me to continue my work as I wait More

by atavelpaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 18, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words regarding working with Adrian, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 17, 2020

Roman Hernandez was very professional and extremely helpful. I did not wait at all. He made sure that everything was done on time and perfect. Great service. Thank you More

by verakrupnov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Hernandez
Oct 18, 2020 -

Mercedes-Benz of Cutler Bay responded

Vera, We are very happy to hear that Roman provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 16, 2020

I was immediately greeted upon my arrival and told that my service advisor would be Kevin Laplanche. I was escorted to his desk very quickly and he took some information from the car and then we spoke abou More

by CCarlisle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
Oct 16, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 13, 2020

Since I’ve been driving a MB (14) my preferred MB dealership is Cutler Bay for their professionalism, courtesy and great work!! I’ve always recommended this dealership to family and friends. More

by lillymonzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Abreu
Oct 13, 2020 -

Mercedes-Benz of Cutler Bay responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 12, 2020

Been going to MERCEDES of Cutler Bay for over 5 years to buy cars & service, Experience has been Outstanding. Adrian Lee has been my Service Advisor, and his service, attention & professionalism has always More

by Dalidiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Lee Sung , Ruben Abreu
Oct 12, 2020 -

Mercedes-Benz of Cutler Bay responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have exceptional service experience. We will share your comments with Ruben, Adrian, and our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 08, 2020

My service service advisor was Kevin. He truly knows the meaning of exceptional service. He is polite, professional, and pays attention to details great job More

by zory3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin LaPachen
Oct 09, 2020 -

Mercedes-Benz of Cutler Bay responded

We appreciate your business and our team looks forward to serving you again soon! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

October 06, 2020

Mercedes Benz has an exceptional team. Received great service and always friendly, attentive staff. Jose Castillo is wonderful & shows in his attention to details! Wonderful! More

by danielsocg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Barnes, Jose Castillo
Oct 06, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for choosing Mercedes-Benz of Cutler Bay, your feedback and rating mean a lot to us. We're glad Jose was able to help, and we hope to see you again! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 28, 2020

We recommend you ask for Robert Damas anytime you need service at Mercedes-Benz of Cutler Bay. Robert provided my wife and I with excellent service. We are very satisfied! Thank you Robert. More

by Marcos and Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Damas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Mercedes-Benz of Cutler Bay responded

Marcos, and Kristin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Robert here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

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