Mercedes-Benz of Cutler Bay - Service Center

Service Visit Very grateful to Cutler Bay for offering door to door during this concerning time. Our car was picked up at our house then delivered after the service Very grateful to Cutler Bay for offering door to door during this concerning time. Our car was picked up at our house then delivered after the service visit was completed. Thank you for making it an easy process. More

Awesome and Truly Customer Service Oriented The manager himself helped us get our car after closing time because we lived in the keys. I have NEVER seen anything like that before. I would defini The manager himself helped us get our car after closing time because we lived in the keys. I have NEVER seen anything like that before. I would definitely buy my next car there. The service experience itself is actually pleasant . At this dealership you do not mind bringing your car in for service. Outstanding staff! More

Amazing service time and friendliness was perfect. overall experience was exceptional. purchased 2 vehicles in 1 year and price was better than any other deal service time and friendliness was perfect. overall experience was exceptional. purchased 2 vehicles in 1 year and price was better than any other dealer. quality of service was out of this world. will recommend to all family and friends. More

Excellent Service at Cutler Bay Mercedes-Benz Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of th Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of the reasons we buy from Ussery). Even though it is a longer drive from our Home to Cutler Bay (as opposed to the Gables location); will always drive as long Ruben and the Team are present! THANK YOU Ruben! More

My service/recall appointment was indeed performed with great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing al great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing all the while minimizing exposure To others people. Kudos! More

Rip Off I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered wi I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on others for their mistake. This error on their behalf cost me an additional $1,023.53 from my dealership having to correct their error. They would only offer to refund the part but not address the additional charges I received. Would not recommend. More

Needed a last minute service and couldn’t find an appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. More

ML 550 Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle was delivered on time and in a clean form. More

Excellent service. Very pleased the car needed the regular one year service. They came to my home to pick it up and returned it the same day. regular one year service. They came to my home to pick it up and returned it the same day. More

Great Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detai Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detailed with all of our cars. More