Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
845 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
845 Reviews of Mercedes-Benz of Cutler Bay - Service Center
Sort by
March 10, 2020
Always the best! They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau fo They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau for Roman and his team ;) More
by maddyperez10
Employees Worked With
Hernandez, Roman
March 08, 2020
They are very helpful. If have an appointment for service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience More
by Satisfied customer
Employees Worked With
Herbert Kansky
March 07, 2020
My service manager is a rare gem. Mercedes is easily the best customer service experience I’ve had in the car industry. A rare commodity these days. best customer service experience I’ve had in the car industry. A rare commodity these days. More
by Paul
Employees Worked With
Herb Kanzki
March 07, 2020
Sergio Serrano is always very friendly and attentive. He goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. More
by Hinoon30
February 20, 2020
Charlie Rodriguez my service advisor that is exactly how I want the car and took care of everything. The car was perfect when I left the dealership! I want the car and took care of everything. The car was perfect when I left the dealership! More
by Bruce
Employees Worked With
Charlie Rodriguez
February 14, 2020
Jose Castillo from Maint. and service Dept is the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best Amazing Customer service from Jose Castillo, the attention was personalized and unique. I have been there at least 4 times and his has been the best the best customer service rep that I have ever had Thank you Jose More
by RR
Employees Worked With
Jose Castillo
February 08, 2020
great service My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and My service advisor Kevin Leplanche is awesome. He is always very professional, honest and most importantly very efficient. Always answers my calls and emails in a very timely manner, never makes me wait linger than expected. More
by ingridm82
Employees Worked With
kevin laplanche and vernon chang
February 01, 2020
Great Service Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you g Excellent facilities, best service so far from any dealer we have been before. they are very professional and helpful on every department. Thank you guys. More
by Ivan Romero
Employees Worked With
Other Employees :
Jose Castillo, Ruben Abreu
January 31, 2020
Outstanding My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolv My service manager was Kevin Laplanche, aka Sprinter. He was very courteous and professional. He did a fantastic job on getting my car's issues resolved. More
by garymccourt
Employees Worked With
Kevin Laplanche
