Mercedes-Benz of Cutler Bay - Service Center

C300 recall for software upgrade My service writer is Kevin. He is very polite, professional and knowledgeable. My car was ready within the time range expected. I was very pleased My service writer is Kevin. He is very polite, professional and knowledgeable. My car was ready within the time range expected. I was very pleased with the service. More

Very efficient and professional sevice Scheduling the appointment was very easy. The customer service assistant was very friendly and polite. Service was done in a timely, efficient, and pr Scheduling the appointment was very easy. The customer service assistant was very friendly and polite. Service was done in a timely, efficient, and professional manner, Roman is a vey considerate, patient, cordial, and professional individual. I will definitely return to this dealership for other service in the future. More

Great Customer Service From the appointment scheduling to the delivery of the car after service was completed, just a great experience. Smooth process with notifications thr From the appointment scheduling to the delivery of the car after service was completed, just a great experience. Smooth process with notifications throughout. Thank you. More

Porfessional Thorough inspection of vehicle for repair and maintenance. Informed about needed repairs and estimate before work was done. Notified when auto ready Thorough inspection of vehicle for repair and maintenance. Informed about needed repairs and estimate before work was done. Notified when auto ready for pick up. More

Service with Herbert Kanzki Great guy to work with! Very friendly and always give the best service.i will always go back to MB of cutler bay and have them service my vehicle. Great guy to work with! Very friendly and always give the best service.i will always go back to MB of cutler bay and have them service my vehicle. More

Continually Top RATE The service department at Mercedes Benz of Cutler Bay is exceptional. I have been there many times and never has there been any service that is less The service department at Mercedes Benz of Cutler Bay is exceptional. I have been there many times and never has there been any service that is less that excellent. Charlie Rodriguez is always on top of everything. He is extremely professional and dedicated. If I had to rate him it would be 5 Plus. I thank you Charlie for all of your help always. More

Quality of the service is what keeps me owning a Mercedes .. Certainly Mercedes a fine automobiles .... am now on my 6th and continue to believe that. But also believe there are other fine automobiles. The di Certainly Mercedes a fine automobiles .... am now on my 6th and continue to believe that. But also believe there are other fine automobiles. The difference for us ... living in the Keys, is the availability and quality of service. Cutler Bay continues to be top rate .... More

Excellent experience! The best service in town! Great employees all around! Everyone is Extremely helpful. You receive calls on status, prices and suggestion on your serv The best service in town! Great employees all around! Everyone is Extremely helpful. You receive calls on status, prices and suggestion on your service, in a timely matter. Ruben and Kevin are a great asset to the company! A+ Employees More

Professional Excellent service. I was promptly giving all information necessary for the service. The waiting area is very comfortable. The employees are very profe Excellent service. I was promptly giving all information necessary for the service. The waiting area is very comfortable. The employees are very professional and helpful. I like this place. More

GREAT EXPERIENCE!!! I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and I am a faithful loyal customer of David Appleton and Herbert Kanzki in the Service Department. Mr. Appleton is as good as it gets with management and leadership styles. Herbert is top of the line Service Advisor. I am not willing to trade them for anything in the world. I like the facts that Mr. Appleton displays humility by making himself available to speak with customers. Herbert treats you as if you are the only person present and important to him. He explains things in a way that you can understand, he keeps you updated, and the best ever person who provides a loaner. I truly enjoy the service. I will keep driving Benz so as to keep my Service Advisor. Kudos for a job well done! Nell More