Mercedes-Benz of Cutler Bay - Service Center

Good location They are right off turnpike. They made it easy to drop off my car for service and even easier when I returned to pick it up. They are right off turnpike. They made it easy to drop off my car for service and even easier when I returned to pick it up. More

Aux battery malfunction repair Service was prompt, courteous and friendly. Advisor let me know in advance about the delay. Then I asked him to sync my phone and he did! Great exper Service was prompt, courteous and friendly. Advisor let me know in advance about the delay. Then I asked him to sync my phone and he did! Great experience! More

Service Adrian as usual is always helpful. He’s kind and was very accommodating in getting me serviced and providing loaner. Awesome person and awesome place! Adrian as usual is always helpful. He’s kind and was very accommodating in getting me serviced and providing loaner. Awesome person and awesome place! More

Service representative was not helpful to solve my request. I brought my car to service department for an upholstery service under the Dupont policy. My car had a stain in the back seat that was reported and d I brought my car to service department for an upholstery service under the Dupont policy. My car had a stain in the back seat that was reported and documented in May, 2018 at the Mercedes Benz in Salem, Oregon on a timely manner to be covered under the policy. At MB Cutler Bay, the service rep - Mr Laplanche insisted that I should make the claim directly to Dupont, and acted as if he was not willing to provide me with the service needed. However, my car car and Dupont were sold to me at MB Cutler BAy, and if any service on the upholstery needed were going to be provided by MB. Finally, my car was serviced under Dupont policy, but the seat was damaged, and I am still waiting for my car to be fixed. This was not a MB quality service experience. I doubt to come back to MB Cutler Bay ever. More

Actual car service is under par. My writer Kevin is amazing. The actual service has always been a bit extra. I was told i needed a big service which i paid almost a thousand dollars My writer Kevin is amazing. The actual service has always been a bit extra. I was told i needed a big service which i paid almost a thousand dollars for. Then next day after i received it. I got in my car and my washer fluid is empty. I was told they’d check everything. So if the washer fluid is empty did they check or actually do any service to my car? Very disappointing. And unfortunately this has not been the only time a few things have not been done or i was told i needed more than i actually did. :( More

warranty and regular scheduled service Awesome and happy people work at this dealership. Charlie Rodriguez in service is thorough, personable, and he cares. Loaner car service personnel a Awesome and happy people work at this dealership. Charlie Rodriguez in service is thorough, personable, and he cares. Loaner car service personnel are always professional and nice. Hertz rental on site provides reasonable able rental rates and professional assistance. Love this place and I have been returning from Key West for all my service and maintenance since 2014. More

Your time is valuable I value this dealerships as they value my time! I travel for work so I am limited as to when I can bring in the car. If I am in town they never turn I value this dealerships as they value my time! I travel for work so I am limited as to when I can bring in the car. If I am in town they never turn me away! They always accommodate my schedule! More

Excellent Adam Littman (Service Specialist) and Johnny (Mechanic) are professionals that have known me and my Mercedes now for eight years. They understand my n Adam Littman (Service Specialist) and Johnny (Mechanic) are professionals that have known me and my Mercedes now for eight years. They understand my needs and always address my concerns for perfection. I will always be there faithful customer. Thank you, M. Moss More

Worst customer service I have encountered Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even ca Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even calling you. They said my car had “dents,” they went ahead and “fixed them” without my permission, without calling me, without even a courtesy call! Worst service! After speaking to General Manager Luis Gutierrez I felt even worse, he says GENERALLY they call you before the repairs. More

Great service Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... More