Mercedes-Benz of Cutler Bay - Service Center

Excellence service. Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting bette Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting better at using it and also at the voice controlled features.Thanks Herby.......See you next time.. More

service excellence every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to the loaner, fully explained and "apologized" for only having an E class loaner (are you kidding?)....to exceeding my required pick up time by an hour, with the cleaned car awaiting me....all was exceptional. and forgot to mention all the different staff I came into contact with--friendly, professional, really excellent. More

Excellent service, friendly advisor My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. My advisor did a great job at being concerned about my car issues. He never disregarded my car problem no matter how insignificant it could sound. More

Awesome The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job The service was fast and perfect those guys work like a real team Jose is a nice and friendly person they do a great job More

Good Service I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found I have a smart car.I felt a noise in the front. I called to maintenance office for an appointment, they immediately got it. In few time they found the problem, Reinaldo told me that 3pm finished repairing the car. I Wait there all the time and before 3 pm they gave me the car. good service and excellent attention More

GLK350 Service I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am a I brought my GLK350 into your Culter Bay service center for it's first service and because an SRS warning light came on. I arrived early for my 7am appointment and was greeted very cordially by your service manager who promptly directed me to the coffee machine for a very nice cappucinno. I then met my service advisor Charlie Rodreguez who was both friendly and very professional. He organized my service and arranged for a curtesy car for my use. The next day when I arrived for pickup your service people noted that the light went on again. No problem, these things happen, Charlie arranged for my curtesy vehicle once again and the person that delivered it even gave me a cold bottle of water for the trip back home. the next day when I picked up my vehicle (no problems this time) Charlie comped the wax job that I ordered. I am very grateful to your organization and especially Mr. Rodreguez for taking car of my the way he did. This is my fourth vehicle from your company (purchased from Coral Gable - Carlos Pereda) and I have been well satisfied with the sales process as well as your superior service department. Thanks to you and your staff. R. Miller More

Service Advisor & Service Manager Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and exper Both Charlie & Ruben assisted me with professional, prompt, and overall excellent customer service! Couldn't have asked for better treatment and experience! Thank you all for doing such a great job! More

Great dealership, but, where in the xxxx are my rims????? The treatment I received at Mercedes Benz of Cutler Bay was exceptional. The service advisor assigned to my claim was attentive, professional and know The treatment I received at Mercedes Benz of Cutler Bay was exceptional. The service advisor assigned to my claim was attentive, professional and knowledgeable. That's where everything comes to an abrupt halt! The factory took close to a month (the dealership received my e-350 on April24th; I picked it up on May22nd) to ship the required rims here in Miami. It is painfully obvious that a Mercedes customer who's already on his third lease with you was placed at the "end of the line" to satisfy the appetite of your assembly line of autos that have yet to be sold to the public, at my expense. Shame on you. You probably mistaken me with a Mercedes owner from Cuba or North Korea. You're beginning to look like GM! I rate your local dealership and staff with an A+. They and yours truly deserved better. I rate the Factory and those in the decision making process an F. More

Great Service I like coming here because of the great work that they do. they are very friendly people and I would recommend to to all my friends that wants a car a I like coming here because of the great work that they do. they are very friendly people and I would recommend to to all my friends that wants a car and great service. Thank you Herbert and Castillo. More

Customer Fudge I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charl I have been dealing with Mercedes of curler Bay for a few years now it is always a great experience. They make things easy & quick. My sales guy Charlie went above & beyond what he had to do even getting me a rebate on my new tires. The rental car sales guys was also a highlight of my day. I did not have a lot of time and they ensured they got me in & out. A job well done. More