Mercedes-Benz of Daytona Beach

My service visit was for safety recall work to replace a defective airbag in our Sprinter RV Van. The work was expected to take two hours, however it was successfully completed in just one hour. defective airbag in our Sprinter RV Van. The work was expected to take two hours, however it was successfully completed in just one hour. More

Exceeded expectations. My wife had a run flat blowout on the highway. Dealer arainged to pick car up and get it repaired. Resolved a bad situation. the highway. Dealer arainged to pick car up and get it repaired. Resolved a bad situation. More

Mercedes is pleasant No breakdown is fun but Mercedes of Daytona is pleasant when it happens. Shannon who got my call on a busy Friday afternoon of Bikeweek, organized the No breakdown is fun but Mercedes of Daytona is pleasant when it happens. Shannon who got my call on a busy Friday afternoon of Bikeweek, organized the tow truck and had a loaner ready. Joe Drews was attentive and helped get me on my way. The service was great, I always feel welcome. More

I hate doing negative reviews, however, if this saves one person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost a customer for life. When turning in my lease and getting into a new vehicle, Mercedes paid off the remainder of my lease. Months later I started to receive calls saying I was late on my car payment. I have never once been late. After endless call to MBFS they finally were able to tell me that the late payment was for my old lease (that I was told was paid off in FULL). It was then a back and forth with the dealership of trying to get things figured out. Their response time is horrendous. I would be told they were looking into it and taking care of it and hear nothing so I would assume it was taken care of. Then I got a collection call. After speaking to the collections representative and explaining the situation, they directed me back to MBFS who then directed me back to the dealership. This merry go round of horrific customer service finally came to a head when I received an alert that I now have a negative mark on my credit report. Once again MBFS was a not at all helpful over the phone and suggested I go to the dealership in person and or file a dispute. I went that same day (a Saturday) and spoke to a Manager. He said he was unable to look into anything as it was a weekend which is understandable and that I would hear back from him by Tuesday. When I had not heard anything by Thursday I called and was told to give him until tomorrow. It is now Friday and I have been told there is nothing they will do for me. The payment is owed even though I was told that the car was paid off in full. They are saying it was due to a deferred payment from when the hurricane hit. A deferment I did not even ask for! The Sales manager himself said to both myself and my husband that it is not clear when you are told the car is paid off in full as they don't know about these balances. So basically a Mercedes Benz dealership is saying they are unaware of a balance that is through Mercedes Benz Financial Services? Their own financing?? They admit that their system clearly has a flaw and is not transparent to customers but are unwilling to do anything about it?? Now I, the consumer is stuck paying what I was told had been taken care of as well as having a derogatory mark on my credit report! The payment has been made to MBFS and they were unable to guarantee removal of this hit to my credit. I am appalled. I have never in my life received such terrible customer service . Both the dealership and MBFS totally dropped the ball and have lost a customer for life. I will NEVER deal with them again and want to warn anyone else considering them to steer clear! More

SLK Service I always have my vehicle serviced at Mercedes Benz of Daytona Beach. Mike Iafanti is exceptional. He is professional, friendly and thorough and alwa I always have my vehicle serviced at Mercedes Benz of Daytona Beach. Mike Iafanti is exceptional. He is professional, friendly and thorough and always provides excellent advice and takes care of the customer. More

Purchased new Mercedes SUV Very professional and courteous throughout the delivery. TL guided us through the delivery process and spent an abundance of time with me to understa Very professional and courteous throughout the delivery. TL guided us through the delivery process and spent an abundance of time with me to understand the features and benefits of the new Mercedes. Tim did a great job with us on a rather complicated transaction involving two trade-ins. Thank you. More

Very enjoyable experience. Our salesman, Jay Jamieson, was wonderful. He spent a lot of time with us - trying to find the perfect car. Genuinely concerned with making sure we were completely satisfied was wonderful. He spent a lot of time with us - trying to find the perfect car. Genuinely concerned with making sure we were completely satisfied More

Loved my experience at this dealership, T.L. and Tim were great to work with and I couldn’t be happier with my new car. great to work with and I couldn’t be happier with my new car. More

Reliable and competent work While clearly not inexpensive, the mechanical workmanship has been above par. With the cost of my recent service, a free detailing would have been ni While clearly not inexpensive, the mechanical workmanship has been above par. With the cost of my recent service, a free detailing would have been nice! More

Couldn’t ask for better service and hospitality. We had to stop for unexpected Sprinter Service. They had us on our way the next day. They went the extra mile in every way. The part we needed was in Jackso to stop for unexpected Sprinter Service. They had us on our way the next day. They went the extra mile in every way. The part we needed was in Jacksonville they drove to get it. Also the lounge is amazing stocked w/ Ice cream, cookies, doughnuts, fruit, coffee. Made us feel at home. More