This was my second purchase from Mercedes Benz of Daytona Beach. Sales person (Mo S) was incredibly knowledgable and courteous from the get go. My purchase wasn't the easiest as I wanted a specific limited edition car that can no longer be acquired via MB "build your own car" option. They found me the last one available for sale from another out of state dealership. Within two days, my dream car was delivered. I noticed a few minor imperfections, and without hesitation, the salesperson and manager authorized the repairs. They went out of their way to ensure that I was completely satisfied, and even offered other vehicle options (as a way not to indicate any pressure to take the specially-ordered car). I found this to be incredibly classy and professional. This is precisely why I returned for a second purchase, and will do so again and again in the future. This is what it is all about, caring for customers and building a pleasant relationship with them to ensure long-term loyalty. I cannot think of nicer things to say about my sales person and his management.
While buying a car may be easy for some, the most important part of the journey of owning a Mercedes Benz is service. The Service manager, Dan, is one of the most genuine, intelligent and caring people I have encountered. Frankly, my experience with my first car (GTS) was the single most important factor for me to select MB Daytona Beach for my second service. Dan always had a smile and always/always addressed any issues I had raised about the car. He manages a great team and his sound leadership is certainly contagious.
Clearly this dealership and its higher management encourages integrity and high standards, and it shows.