Mercedes-Benz of Denver

Mercedes Benz of Denver and its staff are HORRIBLE THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept ga THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept gave us an estimate of $300 to change a fuse. That alone is insane PRICE GOUGING and a complete disrespect to a mercedes benz owner. After having the car for 2 days they called to say the car was ...fine/fixed...and the srvc dept just needed to monitor it for 24 hrs before release...2 days later these THIEVES found a ...relay... without a cap. The relay cap is no longer available as a single part..so they replaced the entire relay. The estimate went from $300 to $600+. This is blatant dealership THIEVERY. They took advantage of us to FIILL THEIR POCKETS with no regard to the NON MECHANICAL service they had performed. This is HORRIBLE HORRIBLE service and someone should be PERSECUTED under the law. Michael Ruch should be ASHAMED AND mercedes benz should be EMBARRASSED. This dealership should be AVOIDED AT ALL COST. These are THIEVES and CON MEN masquerading as mechanics and service personnel. Mercedes Benz owners....BEWARE!!! More

My salesman (Ray) was very knowledgeable about the car I wanted and made the transaction very easy and straightforward. It was a great experience. wanted and made the transaction very easy and straightforward. It was a great experience. More

Overall, the experience was not overwhelming because the package that I was promised to receive via mail, I never received it. I have zero information on when the vehicle is due for oil change. I haven't re package that I was promised to receive via mail, I never received it. I have zero information on when the vehicle is due for oil change. I haven't received any maintenance records and I was told that I will receive everything in that package within 1-2 weeks. Also, the spare key that Nick promised to find it and send it along with the package. It never happened. More

James Goza made my car buying experience an absolute treat. He was professional, helpful and extremely informative. I had so many questions and he answered them all. I truly feel that at the end of the treat. He was professional, helpful and extremely informative. I had so many questions and he answered them all. I truly feel that at the end of the process he had catered to my individual needs and put me in the perfect car, a Ford Explorer, and I just love it! Thank you so much James! More

Very professional and answered all of my questions. Responded quickly via an initial email inquiry and provided detailed information. Responded quickly via an initial email inquiry and provided detailed information. More

This was my first experience with Mercedes Benz and Mercedes - Benz of Denver exceeded my expectations. Not only were the sales people and finance people great to deal with but their professional know Mercedes - Benz of Denver exceeded my expectations. Not only were the sales people and finance people great to deal with but their professional knowledge and courtesy were above other dealerships I have dealt with in the past. Mark McGinnis was great to work with and has since been a very good recourse and contact for my 43 GLE AMG. I would consider buying another vehicle with this dealership. More

I had a great experience with this dealership. They were very professional and courteous. Rod Lovell, the sales person, was very helpful in teaching me how to drive my new GMC 300! It took two trips back very professional and courteous. Rod Lovell, the sales person, was very helpful in teaching me how to drive my new GMC 300! It took two trips back to the dealership for training after I bought the car. More

Worked with Jeff over the last couple months he was very helpful and patient with me overall y’all great experience got me into my dream car ! helpful and patient with me overall y’all great experience got me into my dream car ! More

We had a great experience with this dealership. Very attentive to our needs and helped us find the right car for us. WE love our Mercedes Benz and our sales representative was the best. Mark was very he attentive to our needs and helped us find the right car for us. WE love our Mercedes Benz and our sales representative was the best. Mark was very helpful, flexible and knowledgeable. Will recommend this dealership to everyone we know. Thank you Mark and Max! More

Tony was great in assisting me in a purchase of a SL55O. I am an out of state buyer currently living in south Florida. He made this transaction easy to process. I am an out of state buyer currently living in south Florida. He made this transaction easy to process. More