First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery. Thank goodness in the Denver area you have several other choices any of which are better than this one. The whole buying experience has been deplorable. This is my fifth MB so I know what should be expected. They didn't honor the "we owe you", they didn't thoroughly check the car for problems as they stated, or they would have caught what is now my $2500 brunt to bear. They also didn't write all of the information down regarding we owe you, now I know why - so they could bait and switch me. When I brought the car in, no one called to update me on the time frame - Theresa was supposedly my service rep although since she never felt the need to call I have no idea if Theresa really exists. I finally called and was told the car was ready. When I got there I asked for Theresa and stated I was here to pick up my car. A gentlemen goes back to talk to someone (I can only guess Theresa) and comes back with the keys and says "here you go". Really? Here you go?? I said what was done to it? He was clearly annoyed went back and talked to someone and came back with no further information. I ended up talking to Rich (used car manager), he said what they did to the car and it was all fixed. I get into it and gee guess what it wasn't fixed. No attention to detail, no care that it was very inconvenient to get a ride to the dealership only to not be able to take the car. Fast forward to the next day I get a call from Rich, "yeah we aren't going to fix it because it's going to cost too much. According to Rich the "we owe you" only means they'll look at it, doesn't mean they'll fix it. I asked if he'd buy the car back and of course his response was disgustingly laughable as I imagined it would be. Song and dance.
Morale of the story. Mercedes Benz of Denver is not a trustworthy dealership, it is not one that deserves to sell MB. I will tell anyone that listens, and thankfully I know a lot of people, to stay away from this dealership. Certainly I know, little 'ole me, can only effect so many readers. But if they loose one customer from reading this I'm a happy women.