To keep this short. We live overseas, but are relocating back to the States. We need several cars. Found a GLB in the color we liked. A family member was able to test drive it for us and get the sales person's information. We called as soon as our family member left the lot. The calls continually went to voice mail. We finally connected about an hour later. We ended the call by asking what we needed to do to move this deal forward. We were willing to pay cash as financing from Europe might not have been that easy. The sales person was going to talk to the finance people just to make sure and get back to us. Much to our chagrin, we never heard back from the salesman, even though we had given him our emails, European phone numbers, and U.S. phone numbers. And even worse, they sold the car 6 hours later to someone else and never bothered to contact us. The salesman should have at least had the courtesy to inform us that the car had been sold. He possibly could have kept us as customers by at least offering to make some sort of amends, but he has not.