Mercedes-Benz of Denver

I came in to purchase windshield wipers, and when the day ended, I had upgraded my car. Tony Upton is fabulous and we had so much fun making this happen. Thank you Tony, and Mercedes Denver!! ended, I had upgraded my car. Tony Upton is fabulous and we had so much fun making this happen. Thank you Tony, and Mercedes Denver!! More

This dealership caused over $4000 damage to my new car while in their possession in the service department. Upon pick up I immediately pointed it out to service manager named Chris Jarrach who proceeded t while in their possession in the service department. Upon pick up I immediately pointed it out to service manager named Chris Jarrach who proceeded to tell me he can have it detailed and buff out the scratches but that he is unwilling to have it properly fixed and it needs a paint correction. He became argumentative and I decided to contact the general manager “Emily Caldwell” who never returned my call and just sent a condescending email basically saying the same thing as Chris and never bothered to called me back or invite me in to look at the car. She also made a snide comment about my behavior which I do not appreciate as I have been very professional. They are refusing to properly repair the damage here and act like they are having adult temper tantrums when I try to resolve this with them. I even gave them an estimate from a professional body shop. They just blame me and are adamant that their car wash didn’t do the damage. I told them it looks like it happened during a car wash because there was a white residue with swirl marks all over the car with scratches going with the swirl marks. They did not handle my car with care at all while in their possession. The most unprofessional shady encounter I’ve ever experienced with a dealership. More

out standing service was good, they have always been good, communication is perfect alway tells me what going on... good, communication is perfect alway tells me what going on... More

Everyone here always gives excellent service. Especially Destiny. Including the fact she remembers my name. Especially Destiny. Including the fact she remembers my name. More

Bought 3 new Mercedes over 69 years. The last one in 2020 (end of 2019 model year.). Highly recommend extended maintenance. Do recommend; however, Mercedes clarify "Extended Maintenanc The last one in 2020 (end of 2019 model year.). Highly recommend extended maintenance. Do recommend; however, Mercedes clarify "Extended Maintenance" & "Under Warranty" is clear when purchasing new cars & contacts in future? Good job making your Denver General Manager female & doing the right thing. The brand is not only the best product on the market, the Service Center actually does the right thing when a rare mistake is brought to their attention. In an era without honest liability, great to see one product still standing behind rhetoric. Good job indeed. Thank you. More

I am really satisfied with my service , my car and my dealership, they have a great customer service and best team. dealership, they have a great customer service and best team. More

The car had about 13K miles. Needed a new rear differential because of a noise it appeared to be making. Making the appointment was easy to do and accommodating. One week to repa Needed a new rear differential because of a noise it appeared to be making. Making the appointment was easy to do and accommodating. One week to repair because of parts, I understand. I'm not sure the issue has been completely resolved and will contact the service dept. to follow up. My service representative, Vanessa Castillo, was very helpful and kept me informed throughout the process. More

From Service to the GM of the place - terrible. I’ve never received such disrespectful treatment from any business in my life. Highly recommend you avoid. I’ve never received such disrespectful treatment from any business in my life. Highly recommend you avoid. More