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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
288 Reviews

288 Reviews of Mercedes-Benz of Des Moines - Service Center

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January 02, 2024

Great service and attention to detail. Provided alternate car with text updates through the process More

by cyroof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome that our team provided great service and communication. We strive for effective service with an attention to detail unlike any other. Drive safe and we hope to see you back at Mercedes-Benz of Des Moines soon!

December 31, 2023

Excellent service and communication ! ! Will definitely do business in the future with Mercedes of DesMoines More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi Tim! We're delighted to know you had an excellent experience with us at Mercedes-Benz of Des Moines. We look forward to serving your future needs!

December 31, 2023

They were able to schedule my service appointment within a week from the day I called. I was very happy to get a Saturday appointment. More

by Pleasant.view.percherons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that you were satisfied with our quick scheduling and weekend availability at Mercedes-Benz of Des Moines. Thanks for sharing your experience and come again soon!

December 30, 2023

Brad at the service center is always professional and timely which I appreciate. My car is handled with care and clean when I pick it up. All of my questions I have are always answered satisfactory. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Julie, we're glad to know that Brad and our team at Mercedes-Benz of Des Moines have been able to provide you with professional and timely service. We appreciate your feedback!

December 29, 2023

Brad and the team at MB DSM were great to work with! Service was thorough and complete and they were great with communication! Would and will use them again! More

by djensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Thanks for the positive feedback! We're glad to know Brad and our team at Mercedes-Benz of Des Moines provided you with thorough service. Looking forward to working with you again in the future!

December 24, 2023

Nate was wonderful as always when i am needing service on my vehicle! Would definitely recommend The Mercedes-Benz service for any of your needs! Or if you need a new ride definitely stop in! More

by Yelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Abidovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natthanial Devick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello Yelena! We're delighted to know that Nate continues to provide you with excellent service at Mercedes-Benz of Des Moines. We appreciate your recommendation and look forward to assisting you in the future!

December 23, 2023

Brad did some thorough research on the service history on my car and a check on what I needed to get everything maintained and replaced. Everything done as promised. Very very satisfied. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi George! It's great to know that Brad was able to provide you with the detailed service and satisfaction you deserve at Mercedes-Benz of Des Moines. Thanks for sharing your experience and come again soon!

December 23, 2023

Friendly, very attentive staff On time and very professional Service was excellent and very knowledgeable More

by Perk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know you had a positive experience with our team at Mercedes-Benz of Des Moines! Your kind words about our professionalism and knowledge are greatly appreciated. Thanks for the review and come again soon!

December 16, 2023

Great customer service. Loaner car was definite benefit with 2 day repair. Service complete within time estimate. More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Mercedes-Benz of Des Moines responded

Sheryl, we're glad to know our loaner car service was beneficial during your repair at Mercedes-Benz of Des Moines. Thanks for the positive feedback on our customer service and timeliness!

December 15, 2023

Prompt courteous dervice. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. More

by Scott.Banyas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Mercedes-Benz of Des Moines responded

Scott, we're glad to know that Brad and our team at Mercedes-Benz of Des Moines were able to assist you promptly with your recall. Thanks for the review and come again soon!

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