Mercedes-Benz of Dothan

expectations I don't often take thae time to write a testimonial unless the the product and/or service far exceeds my expectations. Such is the case with Merced I don't often take thae time to write a testimonial unless the the product and/or service far exceeds my expectations. Such is the case with Mercedes-Benz of Dothan, AL. I recently leased a new 2014 SL550 from this dealership. I have purchased many cars over the past five decades of my life, and no dealership has even come close to the care and attention of the Dothan Mercedes-Benz dealership. In fact, I drove 200 miles from my home to the dealer location primarily because no local Mercedes sales manager could come close to matching Mercedes-Benz of Dothan's deal. I did not, however, expect the top-shelf experience. From the salesperson with whom I negotiated, to the finance manager who expedited the financial process with friendliness and exemplary courteousness, to the celebration held just before leaving the dealership for home, there was never a misstep. Then, today, the UPS van showed up at my home with another gift so carefully wrapped that it shows the care in which the value their customers. If you are in the market for a new or preowned Mercedes-Benz, and you live in even remotre proximity to Mercedes-Benz of Dothan, call or stop by. I am confident you will be happy with your purchase or lease. Thank you for being a ray of sunshine in this overhyped commercial world. More

Visited the Mercedes parts department (8/09/2013) to pick up an order. However, the parts were incorrect. During the process of learning this, Chad, a mechanic, was asked by parts to check my vehicle. A pick up an order. However, the parts were incorrect. During the process of learning this, Chad, a mechanic, was asked by parts to check my vehicle. After taking the time to check out my 2003 E500, Chad suggested (since the parts weren't available) that he could tap the hole in the license plate holder and repair the problem. in a few minutes. I'm a retired Human Resources Manager and know when someone goes that extra mile with a smile. Chad is an employee, of which, Mike Schmitz can be proud. He demonstrated a high level of concern/caring for the customer, technical knowledge, and a real can do attitude. More

Just want to say a HUGE thank you to Keith Marlow and Mercedes-Benz of Dothan for making my first car buying experience so fabulous!! I will definitely be recommending this dealership to everyone I know! Mercedes-Benz of Dothan for making my first car buying experience so fabulous!! I will definitely be recommending this dealership to everyone I know!! You guys rock!! :) More

From the beginning of the sales process through the end I was very pleased. MB of Dothan honors the USAA members Auto Buyer Discount program which enabled me to realize additional savings on the vehicle. D was very pleased. MB of Dothan honors the USAA members Auto Buyer Discount program which enabled me to realize additional savings on the vehicle. Derek did an excellent job of communicating with me, without me feeling pressured. Johnny Nash is a very good GM and I enjoyed working with him. Adam made the paper processing very clear and enjoyable. One small issue I had in the actual taking delivery of the vehicle was partially due to the conflicting of events at the dealership. On the late afternoon/early evening when it was convenient for me to take delivery the dealership was sponsoring a local event called Pumps and Pearls, this caused a lot of disruption in the delivery process and made the delivery take in excess of 2 hours. I would recommend MB of Dothan not try to deliver vehicles when these type of events are scheduled, it made the receipt of my new MB more hectic than I expected. More

The complete sales process was easy and stress free. The salesman, Derek, was very friendly , courteous, and helpful. The dealership is comfortable and inviting. I will definitely visit this dealership agai salesman, Derek, was very friendly , courteous, and helpful. The dealership is comfortable and inviting. I will definitely visit this dealership again when I am in the market for another vehicle. More

I located the vehicle online. The price of the vehicle was great and the salesman Derek was relaxed and I didn't feel pressured at all. I would highly recommend this dealership and my salesman to family a was great and the salesman Derek was relaxed and I didn't feel pressured at all. I would highly recommend this dealership and my salesman to family and friends. More

Drove up from Panama City, Fl for the dealership to look at my car for trade and tell them what I was looking for (CPO). There was no cars for me to look at except a new one but they now know what I am look at my car for trade and tell them what I was looking for (CPO). There was no cars for me to look at except a new one but they now know what I am looking for. I was there longer than I had planned (2 hours) for them to "just look at my car" for future trade in. Johnny kept getting interupted by other salesmen which was delaying me. When I told him I had to go he was very accomadating and finished with me quickly. More

This company went above and beyond to get my business in particular Derek Montavalo who got me into the dealership. The facility is a wonder to experience and it very clean including the sevice department. particular Derek Montavalo who got me into the dealership. The facility is a wonder to experience and it very clean including the sevice department. They have already promised me service after the sale and I am extremely confident that this will happen. I do not want to leave out any of the members of the staff so please From Derek greeting me in his awesome way and staying with me from the beginning to the end to make my experience great and Bernard George taking me on my first test drive and showing me how to use the controls and the most experienced Finance and Business Manager Mr. David Adams. I have already said that Derek Montalvao is a great employee but he went above and beyond the call of duty and he was able to introduce me to the General Manager Mr. Johnny Nash and that made my day cause I always like to talk to a boss that's hands on and knows his business. Overall I am happy with the purchase and happy with my experience Thank you Mercedes of Dothan for all you do. More

"Mercedes-Benz of Dothan provided outstanding quality service based on my recent visit and experience. We had been looking on the internet for a while and are still looking for a car. The no pres quality service based on my recent visit and experience. We had been looking on the internet for a while and are still looking for a car. The no pressure, friendly customer service sales approach that I received was what is going to keep me coming back. Although we are still working on getting the details worked out. Overall I must say, this is a nice group of gentlemen that work at this Mercedes dealer in Dothan. They all dress professional and treat you like you are Gold. When you first walk in this place you feel like you are at a Ritz-Carlton, not like your in the south. Although the person I dealt with was not over confident in the product knowledge, he was still able to create the experience for me. I would do business with this dealer in the near future. They have integrity and good people." More

Great experience with the sales team here at Mercedes Benz of Dothan, great personality and excellent sales. i will highly recommend to anyone in the market for a Mercedes. Thanks Derek! Benz of Dothan, great personality and excellent sales. i will highly recommend to anyone in the market for a Mercedes. Thanks Derek! More