Mercedes-Benz of Draper

Dream purchase turns to buyers remorse. I purchased a pre-owned Sprinter passenger van with 58k miles. I made the purchase at a Mercedes Dealer because I wanted a vehicle that had been profe I purchased a pre-owned Sprinter passenger van with 58k miles. I made the purchase at a Mercedes Dealer because I wanted a vehicle that had been professionally inspected by trained technicians. As soon as I drove off the lot I found that there was a clunk when accelerating and a clunk from the front end when going over bumps. I immediately called and was able to set an appointment to get things looked at. That weekend my family and I loaded the vehicle up to go camping in it for the first time. During the night it began to rain so we jumped in the vehicle. We then found that there was a severe leak from the AC unit. This leak soaked our bedding that was inside of the van and spoiled the trip. When I took it into the dealership for the 2 noises and the leak I found that the leak is a very common issue and that it is covered under an extended warranty which makes me question why it was not addressed while at the dealership proactively so as to not cause the customer to have a negative experience right away. As for the noises, they could not duplicate them. Then, the check engine light came on. This was also thankfully covered under an extended warranty. I rode with their shop foreman regarding the noises. Long story short, after 4 visits to the service department they ended up telling me that the noise from the front end was due to "play in the power steering rack" and that it was normal. Even though when we drove a similar new vehicle, there was no clunking. And that I could pay for the repair if I wanted my "normal" clunk to go away. To sum things up, I was sold an "as-is" vehicle with more problems than I would have expected from a high line dealership. More

CLA250 Service Great service! We had to seek out service somewhere other than where we live seeing how we don’t have a Mercedes dealership here. We found the Merced Great service! We had to seek out service somewhere other than where we live seeing how we don’t have a Mercedes dealership here. We found the Mercedes dealership in Draper and we will go there again. More

A quick service of the air filtration system I had some pretty horrendous smells coming into the car when the air conditioner was engaged...made a call, and Chris told me to drive right up to the I had some pretty horrendous smells coming into the car when the air conditioner was engaged...made a call, and Chris told me to drive right up to the service center. I waited for the vehicle, and I got it all done within 45 minutes...that's Diamond Customer Service. More

Great service! The manager of the Service Department, Chris Bergstrom, is always very knowledgeable and helpful. He goes out of his way to make our experience at Mer The manager of the Service Department, Chris Bergstrom, is always very knowledgeable and helpful. He goes out of his way to make our experience at Mercedes 5 Star. He is the reason we only go to the Draper location. More

On time service appointment The new dealership is large and beautiful. Plenty of service bays to get cars in and out quickly. I love my service adviser who is really good to ke The new dealership is large and beautiful. Plenty of service bays to get cars in and out quickly. I love my service adviser who is really good to keep me informed and updated. More

Review It was great. Everyone was easy to work with. I don't have any thing else to say. Thank you. Thanks again and again and again. It was great. Everyone was easy to work with. I don't have any thing else to say. Thank you. Thanks again and again and again. More

Amazing service! Mercedes Benz of Draper Service department has been absolutely amazing and so easy to work with! They treat me like I'm family and are so very kind! Mercedes Benz of Draper Service department has been absolutely amazing and so easy to work with! They treat me like I'm family and are so very kind! More

Wow! New loyal customer. I went to this dealership only because my usual SLC dealership was too busy to see me... and I will never go back to SLC! What a great staff, beauti I went to this dealership only because my usual SLC dealership was too busy to see me... and I will never go back to SLC! What a great staff, beautiful facility and all around amazing experience! THANK YOU. More

Great service When I arrived, the employee (I don't know his name) greeted me right away, no waiting! He's very polite. It's great! I was there for the recall camp When I arrived, the employee (I don't know his name) greeted me right away, no waiting! He's very polite. It's great! I was there for the recall campaign appointment. I was little disappointed because about 4 weeks prior to the appointment, I had made 2 phone calls asking about the recall. The girl who answered my call promised to call me back when the parts became available but she never called back until I went there for car wash and asked about the parts and I was told that the parts are available, so I made an appointment on that day to come back for the recall. Jonathan was great, he answered and explained all my questions very well. Overall I have great experience. More

20000 mile maintenance service I sent an in-depth analysis earlier...Edmunds must have leveraged it.....did not get why Edmunds was on your request for comment......Service maintena I sent an in-depth analysis earlier...Edmunds must have leveraged it.....did not get why Edmunds was on your request for comment......Service maintenance was between u and me, not Edmunds. Key points I had made... 1. Waiting to hear from Will on Thor Warranty of front end tire that blew which was a continental with 14000 miles and less than 2 years of driving 2. Also waiting to hear from Will the availability of 16 inch by 5.5 inch chrome wheels with speed rated tires for front end.........Wife distraught over blow out at speed on her side. 3. Appreciate you moving to my zip code.....did not want to use Freightliner as my service agent. 4. Your Leadership Team is awesome...........very very pleased with my interaction since 30 May....... 5. Need those Chrome wheels Richard Merten, ASME, Nuclear Eng, Professional Engineer, CAPT USN Ret. More