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Mercedes-Benz of Draper
Draper , UT
336 Reviews
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Showing 336 reviews
July 10, 2017
Worst experience ever with a dealership Honestly this is my worst experience ever with a dealership. I am leasing a Smart Car at Mercedes-Benz of Lindon and the car has less than 6K miles at Honestly this is my worst experience ever with a dealership. I am leasing a Smart Car at Mercedes-Benz of Lindon and the car has less than 6K miles at this point therefore it is still under warranty. Two weeks ago the traction control light was ON and we didn’t understand what was the problem so we called Mercedes-Benz asking to explain what could be the problem and also if it is possible to drive the car but they recommended to be tow the car and about 6 hours later a person came to tow our smart car. We were told when we started the lease that if we ever needed a car in case that our car needed mechanical or any other service Mercedes-Benz of Lindon will provide a complementary car for us and that they will pick up our car and bring the complementary car to our house since we live an hour away from Mercedes-Benz of Lindon. Although, when I asked to please bring a car to our house Chris Bergstrom said that they couldn’t arrange a driver to bring the complementary car for us so I had to pay an Uber in order to pick up the complementary car. Once I got there Chris Bergstrom asked me for some information and I also explained what happened with our smart car and he said he will check the car and will let me know what is wrong and try to fix it. And only two weeks later they called to let me know the car was ready for pick up and that nothing was wrong with the car. I am very surprised that a Smart car does not report all the warning calls to it’s own computer. It is also surprising that they didn’t even have a report for me of the different things they did to my car. It feels like they did just park my car and did nothing else for two weeks. But the more concerning thing is that Chris Bergstrom charged me $5.56 for GAS. At Mercedes-Benz of Lindon we had issues even before we signed our lease. First, they try to lease a car that we didn’t request, and Ray Gunn was able to get the car we wanted since the beginning but now I honestly feel that is really low to ask a customer to pay $5.56 dollars for GAS. My car was not tow there because had no gas my car was tow because the traction control light was ON…. I never got charger by a mechanic for gas before and I am just so surprised that a person would do that… I honestly think he needs therapy or a new job because the way that he treated me shows that customer retention isn't a priority for Chris Bergstrom. Even the cashier lady told us that she have never seen that kind of charge and we went to look for Ray Gunn but he was not there. So the front desk at the dealership side told us that Chris Bergstrom is not a nice person and since Ray was not there called the accounting guy and he asked the cashier to reimbursed us the money… It is so annoying to deal with people that do not respect customers and it is just not great to have to think that I will need to go back to that place for 3 years -until the end of my lease- and feel unwelcomed every time. I wish other dealers in Utah start selling smart cars because the only reason for us at this point to get our car there is because I wanted a Smart car. It is really low to treat customers like that and shows for sure that customer retention isn't a priority for Chris Bergstrom. More
by LPinzon
Employees Worked With
Chris Bergstrom
April 15, 2017
Service excellence The service department at this dealership is unparalleled. Professional, courteous, timely service is their minimum standard. Advisors are stellar and The service department at this dealership is unparalleled. Professional, courteous, timely service is their minimum standard. Advisors are stellar and mechanics are top notch. Trust them with a series of five Mercedes. Never disappointed. More
by Katarina
Employees Worked With
Chris Bergstrom, Taylor Christensen
February 11, 2017
Great Dealership! I've owned my current Benz for about 8 months. I couldn't recommend a better dealership to purchase a car from. I just received service on a very mi I've owned my current Benz for about 8 months. I couldn't recommend a better dealership to purchase a car from. I just received service on a very minor recall issue. They were fast, very friendly, and great to work with!! Thank you Larry H. Miller Mercedes Benz!! Dave More
by Dave
Employees Worked With
Taylor and Chris Service Managers
January 26, 2017
Friendly and Qualified Service Great buying experience. Everyone was so friendly and let us evaluate the cars without any undue pressure or hustle. Everyone was very knowledgeable a Great buying experience. Everyone was so friendly and let us evaluate the cars without any undue pressure or hustle. Everyone was very knowledgeable about the vehicles and made it the easiest buying experience I've ever had. The service and been wonderful too. More
by Zachary Holzapfel
Employees Worked With
Steve Davis, Kurt Hoerner, Corey Funk, Taylor Bice, Rufus Frost
November 06, 2016
Amazing Customer Service! We purchased a car that they took in on trade. This was the first car I have ever purchased where I was given a FULL tank of gas. The silliest thing b We purchased a car that they took in on trade. This was the first car I have ever purchased where I was given a FULL tank of gas. The silliest thing but to me it meant a lot!! They were also outstanding with my kids- they had a play room and lots of snacks and drinks to keep them occupied!! We paid price that was advertised on KSL for our new car because it was priced WELL! We've only had our car a few days and keep seeing cars for sale through other dealerships that DON'T compare to ours! More
by Bree Winegar
Employees Worked With
Rick and Jeremy
September 09, 2016
Poor inspection process. No care for customer after sale. Worst experience buying a car from a dealership, poor inspection, no care for customer after sale of a used vehicle. I was inquiring about the vehicle Worst experience buying a car from a dealership, poor inspection, no care for customer after sale of a used vehicle. I was inquiring about the vehicle (a G500) out of state. The salesperson promised the vehicle had been through their inspection process and had no issues. Upon returning to my state and finding several electronic and mechanical issues they refused to help. Also turns out they forgot to add TTL fees into the loan so I ended up having to come out of pocket for that as well as the repair costs. All these things would have affected my offer/down etc and are completely unacceptable to be lied to about in order to push a sale through quicker. I would not purchase a car here again nor would I bring anything here for service as they obviously are not thorough enough to spot the problems that my dealership in AZ did immediately. More
by Benjamin Kunk
Employees Worked With
Sales team.
August 14, 2016
Impeccable service and friendly . Work was done in a timely manner as arranged. The car was washed and delivered with much care. I look forward to my next visit with the same high ex . Work was done in a timely manner as arranged. The car was washed and delivered with much care. I look forward to my next visit with the same high expectations. More
by Walkingcamel
Employees Worked With
Taylor Bice
August 05, 2016
Service call Went in to have scheduled service completed on my C300. The accommodations are great, the staff is awesome! They take a moment to explain the service Went in to have scheduled service completed on my C300. The accommodations are great, the staff is awesome! They take a moment to explain the service process and check on you during the wait time. More
by LorenaR
Employees Worked With
Taylor Bice
May 07, 2016
Warranty, sharp burrs from peeling chrome on steering wheel Trim part on steering wheel cut my thumb. Part replaced in 30 min on first visit. Great service! Maybe dealership could offer bottled water instead Trim part on steering wheel cut my thumb. Part replaced in 30 min on first visit. Great service! Maybe dealership could offer bottled water instead of cups. More
by Clarkswanson
April 07, 2016
Great Experience Got a great deal on an Audi A8. Sales group was focused on meeting my needs. No pressure sales. Easy financing. Different than other dealers. Got a great deal on an Audi A8. Sales group was focused on meeting my needs. No pressure sales. Easy financing. Different than other dealers. More
by Tatkin
Employees Worked With
Mike Allred
