Mercedes-Benz of Draper

Poor inspection process. No care for customer after sale. Worst experience buying a car from a dealership, poor inspection, no care for customer after sale of a used vehicle. I was inquiring about the vehicle Worst experience buying a car from a dealership, poor inspection, no care for customer after sale of a used vehicle. I was inquiring about the vehicle (a G500) out of state. The salesperson promised the vehicle had been through their inspection process and had no issues. Upon returning to my state and finding several electronic and mechanical issues they refused to help. Also turns out they forgot to add TTL fees into the loan so I ended up having to come out of pocket for that as well as the repair costs. All these things would have affected my offer/down etc and are completely unacceptable to be lied to about in order to push a sale through quicker. I would not purchase a car here again nor would I bring anything here for service as they obviously are not thorough enough to spot the problems that my dealership in AZ did immediately. More

Impeccable service and friendly . Work was done in a timely manner as arranged. The car was washed and delivered with much care. I look forward to my next visit with the same high ex . Work was done in a timely manner as arranged. The car was washed and delivered with much care. I look forward to my next visit with the same high expectations. More

Service call Went in to have scheduled service completed on my C300. The accommodations are great, the staff is awesome! They take a moment to explain the service Went in to have scheduled service completed on my C300. The accommodations are great, the staff is awesome! They take a moment to explain the service process and check on you during the wait time. More

Warranty, sharp burrs from peeling chrome on steering wheel Trim part on steering wheel cut my thumb. Part replaced in 30 min on first visit. Great service! Maybe dealership could offer bottled water instead Trim part on steering wheel cut my thumb. Part replaced in 30 min on first visit. Great service! Maybe dealership could offer bottled water instead of cups. More

Great Experience Got a great deal on an Audi A8. Sales group was focused on meeting my needs. No pressure sales. Easy financing. Different than other dealers. Got a great deal on an Audi A8. Sales group was focused on meeting my needs. No pressure sales. Easy financing. Different than other dealers. More

great service I have nothing much to say except this is a great dealer and great service. Easy and friendly people. I've never been to othe dealer where you get a I have nothing much to say except this is a great dealer and great service. Easy and friendly people. I've never been to othe dealer where you get a free oil change service which other would try to charge you legs and arms. Recommend this dealer to all my friends, families if you have to use a dealer service. Thanks! More

Nearly Perfect Everything went great. The guy who greeted me the minute I pulled in, was polite and friendly. The service itself was quoted to take an hour and a h Everything went great. The guy who greeted me the minute I pulled in, was polite and friendly. The service itself was quoted to take an hour and a half and it took only slightly longer (1:40). The waiting room was comfortable and accommodating. Car wash and vaccuum were performed better than other dealerships. I have no complaints at all. More

I came in because a break wear message was displaying. Chris is a great customer service rep. He had the problem diagnosed and fixed within the day. My problem was a bad wire. Other places may have char Chris is a great customer service rep. He had the problem diagnosed and fixed within the day. My problem was a bad wire. Other places may have charged me for break work that was not necessary. I always trust Mercedes of Lindon to give me an honest and quick diagnosis. More

regular scheduled maintenance Was very easy and quick. They dropped off a car at my house and took my car in for service then returned my car when it was done. Was very easy and quick. They dropped off a car at my house and took my car in for service then returned my car when it was done. More

B service Service dept. is fantastic! Always explains the work and answer my questions patiently. Very accommodating with my scheduling needs. Consistently outs Service dept. is fantastic! Always explains the work and answer my questions patiently. Very accommodating with my scheduling needs. Consistently outshines any other dealer's service departments. More