Mercedes-Benz of Draper

As a preface to my review, the company heard of our concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the company and worked out something both of us felt was fair and desirable. I've increased the score of my original review. This review is based on an entire sales process with them on Oct 26, 2011 and several phone calls on Oct 25, 2011. Oct 25, 2011 I inquired about the Smart fortwo listed on their website and on autotrader.com for $11,740. Steve thought the car was sold last week and that I could ask Paul the following day next day in person, as Paul was the one who sold it. Oct 26, 2011 Noted car was still on their site and autotrader.com. I brought in same day print offs showing this, complete with vin number of the car. Paul said he sold it about one month ago and has been trying to get the company to remove it. He was concerned and told another about this. This other person responded that a third party company controls their listings and they have no control over it. We decided to try the next similar car for 13k. This car suited us well and we decided we may buy it. They were unable to provide in price matching or warranty extension compensation for not having the car still listed as in stock. I had filled out the credit information forms for both of us the previous night. We were informed their computers crashed overnight and they lost our information. After approval we looked over the pricing paperwork and noted that the price was higher than quoted. Paul was surprised and returning with a price that was nearly correct--this time only about $50 more than originally quoted. Paul informed us that his boss was dyslexic. This new paper did not reflect the trade in value I was quoted. He left and came back again with the accurate trade in value. In summary the company heard of our concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the company and worked out something both of us felt was fair and desirable. More

We bought our first Mercedes from Steve while he was at Ken Garff. When we were ready to purchase another new vehicle we went back to Ken Garff and Steve was no longer working there. The salesman we talk Ken Garff. When we were ready to purchase another new vehicle we went back to Ken Garff and Steve was no longer working there. The salesman we talked to was not helpful at all. He was not willing to answer our questions and made us feel like we were bothering him. We had such a good experience with our first purchase from Steve we decided to go out of our way to purchase our new car from him at the Larry Miller dealership in Lindon. It was well worth the extra 40 minute drive. We purchased a new Mercedes and had another great experience. When it is time to purchase again we will return to Larry Miller Mercedes in Lindon. More

these guys went beyond the normal limits.....I would recommend them highly..when no other dealership would help me they found a way to get me into the vehicle I wanted recommend them highly..when no other dealership would help me they found a way to get me into the vehicle I wanted More

Steve helped me along with my 86 year old mother to find a smart car that she wanted. Steve was extremely knowledgeable about smart cars and helped us understand the overall concept behind the car, the mec a smart car that she wanted. Steve was extremely knowledgeable about smart cars and helped us understand the overall concept behind the car, the mechanics of how it worked, and an overview of the operational aspects of driving and maintaining this unique vehicle. We were working over the internet to review inventory and talking directly to Steve on the phone and via e-mail to futher refine our options since we were almost 400 miles away in Boise, Idaho. After settling on specific car - 2008 Smart Passion/Cabriolet - we flew to Salt Lake City where Steve picked us up at the airport and drove us to the dealer in Lindon, Utah (about 40 miles south of the airport). Steve gave us a thorough hands-on introduction to the car and we finalized the purchase before heading north on our return trip to Boise. Steve was well versed in his product, helpful in finalizing the purchase, and exceptionally enjoyable to work with! More

Paul Keil worked with me to find a car with which I could be happy. Another dealership I contacted just told me that the car I wanted was not available and did not follow up as Paul did. Steve was very profe be happy. Another dealership I contacted just told me that the car I wanted was not available and did not follow up as Paul did. Steve was very professional in completing the paperwork involved with the purchase and thoroughly explained some add ons I purchased. It was a pleasure working with this dealership. More

Lu in parts was exceptionally helpful to me. I was traveling out of town when a car wash employee broke a part inside my car while vacuuming. I called Lu in parts at my dealership in Lindon, Utah for traveling out of town when a car wash employee broke a part inside my car while vacuuming. I called Lu in parts at my dealership in Lindon, Utah for help in regard to part number and locating a dealership in Newport, CA that could repair my car. Even though she was not going to make an money on this transaction she was very helpful in assisting me and advising me on costs expenses. In addition, she texted me from her personal cell phone the part number and the address & phone number of the Fletcher-Jones Dealer in Newport. Lu spent a lot of time with me on the phone and even allowed me to send pictures of the damaged part from my cell phone to her cell phone to make sure she was locating the correct part for replacement. Because of her assistance, I contacted Fletcher Jones who had the part in stock and a Service/Tech Support Advisor at Fletcher Jones actually replaced the part for me while I was paying for the part in the Parts Department. When I returned to my car the part was already replaced and installed, I asked how much I owed for labor and the Fletcher-Jones Advisor said their would be no charge. I was very grateful for Lu's help in Lindon and for Fletcher-Jones assistance not even charging me for installing the replacement part. In fact, Lu mentioned that the service department in Lindon said it would cost approximately $25 for Labor. Lu told me it would take less time than a wiper blade to replace. When Fletcher-Jones said it would be no charge I was excited. By the way, the part number is 22168003198L53. Than you Lu in Lindon, Utah & thank you Fletcher-Jones of Newport for your outstanding customer service. Bill Telford Telford Family Trust 435-773-1946 billtelford@realtor.com More

From my initial internet inquiry to our final pick up, Mike Brown and eremy Wynkoop with terrific. No-pressure; very knowledgeable; willing to work to win my business. Mike took a lot of time to walk my Mike Brown and eremy Wynkoop with terrific. No-pressure; very knowledgeable; willing to work to win my business. Mike took a lot of time to walk my wife through the vehicle and she is loving it--ML350. More

This is our 4th Mercedes purchased from Steve Zitting. He is the epitomy of a car salesman and knows the Mercedes line inside & out. We purchased a 2011 E-350 Sport Bluetec that is a technological wonder He is the epitomy of a car salesman and knows the Mercedes line inside & out. We purchased a 2011 E-350 Sport Bluetec that is a technological wonder that gets up to 40mpg on the highway. Since Steve moved to Mercedes of Lindon the entire process from ordering to delivery was flawless when compared to the past purchases from Ken Garff which was like a wrestling match. Our purchase experience was excellent and the car is awesome! I'm ruined for life, anything less than a Mercedes isn't worth driving. Martin Boyer - a proud Mercedes owner More

Steve Zitting was outstanding. He had my new car waiting for me, took a quick look and had everything done with the financing in a snap. My new car was perfectly cleaned and ready to go. He completely expla for me, took a quick look and had everything done with the financing in a snap. My new car was perfectly cleaned and ready to go. He completely explained everything on the car to me althought this car is so amazing I think I forgot some of the things it can do. I have purchased all of my Mercedes from Steve since the 90's. I will not buy a car from anyone or any other dealer. I will recommend Mercedes-Benz of Lindon and Steve Zitting as a great alternative to Ken Garff Mercedes-Benz in Salt Lake City, to everyone I know, the combination is simply the best!!! Share on Facebook More

Jesse Green, our sales associate was wonderful. He was knowledgeable about the vehicles and answered my questions with confidence. I love the fact that he was a MB technician prior to moving into sales. I knowledgeable about the vehicles and answered my questions with confidence. I love the fact that he was a MB technician prior to moving into sales. I also worked directly witht the sales manager Steve Zitting who was instrumental in making the deal happen. The finance guys were helpful in answering my questions and getting the job done efficiently. Great guys with outstanding customer service. I was so impressed that I sent a friend down who was in the market for a new vehicle. He purchased an E Class vehicle on the first visit. This was a first-class buying experience and the vehicle is amazing. I will continue to refer friends whenever I have the opportunity. More