Mercedes-Benz of Draper

This was my first time purchasing a car from a dealership. Steve Ward helped me the first time I went in and was SO kind. He answered every question I had (no matter how stupid it seemed), let m dealership. Steve Ward helped me the first time I went in and was SO kind. He answered every question I had (no matter how stupid it seemed), let me test drive a couple cars, and made me feel very welcome. I ended up leaving empty handed the first day due to my own doubts. I came back the following week, again was greeted by Steve, and started the process of purchasing my 2009 white C-300 with only 13,000 miles on it, for an absolutely amazing price. Being a first time car buyer, the process of getting approved for a loan through local banks was lengthy. The finance guy (also named Steve) didn't even get flustered by tracking down a bank to approve my loan. I was more than comfortable waiting and actually enjoyed myself while all the paperwork was sorted out. He explained in detail the warrantee options I had and I felt very comfortable in adding that to the package. That same night, I was driving my dream car. Long story short, I was rear ended 2 days later. Within 24 hours of the accident, Steve Ward sent me a personal e-mail letting me know that if I needed anything he would be more than willing to help. I was floored that someone who spent less than 4 hours with me really cared to that extent. Larry H. Miller Mercedes Benz of Lindon has absolutely exceptional employees. I was treated with the utmost respect and kindness and still am to this day. I would not hesitate to recommend them to anyone who is looking to purchase a brand new or used car. Thank you to all of the Steves! x More

Steve Ward and the entire staff at Mercedes of Lindon were excellent and extremely pleasant to work with.Steve helped us understand all the features of our new C300 including a little education on the Me were excellent and extremely pleasant to work with.Steve helped us understand all the features of our new C300 including a little education on the Mercedes Benz history. We got an awesome rate with Mercedes finance and there were no hidden surprises with the finance paperwork that often happens with a car purchase. Steve even came to our home to pick up our car and left us a loaner so he could get the plate put on it and even had it detailed for us! We have enjoyed excellent service at this dealership and would highly recommend Steve Ward if you want a hassle free car purchase! Thanks Steve and everyone that helped make our experience at Mercedes Benz of Lindon a memorable one. Sincerely, J & F Gonzalez More

I came to look at a new car, most often dealerships don’t take me seriously because of my age. I had a great experience with both Steve Ward and Steve Zitting, they were not pushy and found a Benz that fit m take me seriously because of my age. I had a great experience with both Steve Ward and Steve Zitting, they were not pushy and found a Benz that fit my needs at an unbeatable price. They were very polite and provided me with multiple options. They genuinely care about your experience and make sure you are overly satisfied. They were the most honest salesman I have dealt with. Im 21 years old, and understand how invaluable honesty and customer service are. I will never buy a car from anyone but Mercedes-Benz of Lindon. White 4Matic C-300 More

We went in to look at a car while still using a different salesman. Despite the outlook of a no commission sale, Jesse took all the time in the world with us and made sure we were comfortable and had a "Mer salesman. Despite the outlook of a no commission sale, Jesse took all the time in the world with us and made sure we were comfortable and had a "Mercedes Experience." Well, the other salesman was unable to make the deal happen and set us loose and we continued to receive the same service and patient support from everyone at the dealership we ran across. They truly made what can be an excruciating experience a positive one. They even sent a video of the whole crew singing happy birthday to my Mom whom the car was for. Thanks again to everyone for all the help. More

After being buying a lemon with an engine that blew in three months and undisclosed frame damage from Ken Garff Nissan in Salt Lake, and they being unwilling to give me any sort of break on buying a car t three months and undisclosed frame damage from Ken Garff Nissan in Salt Lake, and they being unwilling to give me any sort of break on buying a car to replace that lemon (They also lied to me repeatedly in financing and I will NEVER work with those guys again), I was very apprehensive about buying from a dealership ever again. But Mercedes Benz of Lindon had the used Lexus I wanted. What a different and great experience I had there! Paul was patient with us, and Steve was very understanding and accommodating to our situation. We got a great deal on a perfect used vehicle. I would buy there again! You have to be so careful when buying cars these days, and I trust Steve and Paul at Mercedes of Lindon. More

My wife and I just recently purchased an E class MB from Jesse at MB of Lindon, Ut. Because we live in the Boise, Id area we were forced to negotitate the entire deal over the phone. Upon arrival at the d Jesse at MB of Lindon, Ut. Because we live in the Boise, Id area we were forced to negotitate the entire deal over the phone. Upon arrival at the dealership I fully expected the deal to change and for the dealership to de-value my trade and attempt to try to push us into using their fianace etc. I was pleasantly suprised when Jesse (our salesman) not only stood behind everything that we were quoted over the phone, but also gave us some additional consideration that we had not negotiated. The way that Jesse treated us was absolutely exemplary, and I have already used his professionalism as the basis for one of my own sales meetings with my employees. Thank you Jesse. I will definately look you up the next time I am in the market for a new vehicle. More

Misunderstanding about some parts that were supposed to be included in the deal.Situation taken care of by Jessee. Thank you and I look forward to bringing the car back for service. be included in the deal.Situation taken care of by Jessee. Thank you and I look forward to bringing the car back for service. More

A great dealer and salesperson to work with. After internet search and talking with Jesse I flew in to SLC from California to purchase a 2011 ML350. Easiest car I have ever purchased. The price was internet search and talking with Jesse I flew in to SLC from California to purchase a 2011 ML350. Easiest car I have ever purchased. The price was better than I could get anywhere in California and the professionalism exhibited by Jesse was second to none. More

As a preface to my review, the company heard of our concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the company and worked out something both of us felt was fair and desirable. I've increased the score of my original review. This review is based on an entire sales process with them on Oct 26, 2011 and several phone calls on Oct 25, 2011. Oct 25, 2011 I inquired about the Smart fortwo listed on their website and on autotrader.com for $11,740. Steve thought the car was sold last week and that I could ask Paul the following day next day in person, as Paul was the one who sold it. Oct 26, 2011 Noted car was still on their site and autotrader.com. I brought in same day print offs showing this, complete with vin number of the car. Paul said he sold it about one month ago and has been trying to get the company to remove it. He was concerned and told another about this. This other person responded that a third party company controls their listings and they have no control over it. We decided to try the next similar car for 13k. This car suited us well and we decided we may buy it. They were unable to provide in price matching or warranty extension compensation for not having the car still listed as in stock. I had filled out the credit information forms for both of us the previous night. We were informed their computers crashed overnight and they lost our information. After approval we looked over the pricing paperwork and noted that the price was higher than quoted. Paul was surprised and returning with a price that was nearly correct--this time only about $50 more than originally quoted. Paul informed us that his boss was dyslexic. This new paper did not reflect the trade in value I was quoted. He left and came back again with the accurate trade in value. In summary the company heard of our concern with the misunderstandings that happened during our experience at their business. After writing them online we were contacted directly by the company and worked out something both of us felt was fair and desirable. More

We bought our first Mercedes from Steve while he was at Ken Garff. When we were ready to purchase another new vehicle we went back to Ken Garff and Steve was no longer working there. The salesman we talk Ken Garff. When we were ready to purchase another new vehicle we went back to Ken Garff and Steve was no longer working there. The salesman we talked to was not helpful at all. He was not willing to answer our questions and made us feel like we were bothering him. We had such a good experience with our first purchase from Steve we decided to go out of our way to purchase our new car from him at the Larry Miller dealership in Lindon. It was well worth the extra 40 minute drive. We purchased a new Mercedes and had another great experience. When it is time to purchase again we will return to Larry Miller Mercedes in Lindon. More