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Mercedes-Benz of Dublin
Dublin, OH
2,360 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,360 reviews
September 01, 2023
Not sure all of the positive reviews here. Are people being paid. This is the highest and most corrupt dealer I have ever seen in my life in service. I will list 3 of my experiences. The fir Are people being paid. This is the highest and most corrupt dealer I have ever seen in my life in service. I will list 3 of my experiences. The first. Took a GL450 to them as the air ride was malfunctioning. Was told that it needed all 4 air shocks. Which is xxxx near impossible for them all to fail at once. Was also told it needed the Air ride compressor. Total over 6000 dollars. I took it out of there to a different shop and mechanic. The repair was 76.00 dollars as a level sensor was stuck. have not had a problem since. Second time. Took a slk230 in for multiple codes. Crown told me it needed a supercharger for over 4000 dollars. The codes were for a relay that was a technical service bulletin. They were definitely aware of the bulletin as it comes right up in the software when these exact codes are present. I replaced the relay for 27.00 dollars and no problem anymore. The 3rd and final time was for sure the last straw. Took a S class in to get the modules in the trunk tested to see which one was not functioning. Anyone can check all of the modules in an hour easily. I was called and told they would need 2 more hours because it was complicated. I had no choice so i agreed. I then called the next day to check the status of the car. My service writer was off so I asked the one available. I inquired if they had time to finish the diagnosis. This is when I was told the car had not even been checked in to the building yet. No one had even attempted to look at it. They just wanted more money. I called and explained this to the Service manager and he just laughed. This is the worst dealership you can take your Mercedes too. If you want a clean car and to feel good then maybe it is right for you. If you do not want to pay hundreds and thousands more to fix your car then do not take your car here under any circumstances. It is time accountability comes in to play in these big stores that take advantage of everyone. The service writer you hand your keys too. You should know he is paid commission on what he sells you. Do you think it is a coincidence every time you go there they find 1000's in repair. It is not. Save your money and go to the smaller shops. You will be glad you did and so will your wallet. The above repairs and estimates I talked about are all facts from this store. Should be illegal. More
by Killerama39
August 02, 2023
I’m moving and I called because I was near my 60,000 mile maintenance. I was told they couldnt get me in until after I relocated which would of caused me to have to drive back to Columbus area. I reached out maintenance. I was told they couldnt get me in until after I relocated which would of caused me to have to drive back to Columbus area. I reached out to Tyler and told him my situation. He got me in next morning. Tyler is a great guy and a excellent parts advisor . I purchased the pre paid plan and he explained mileage and dates it will expire so I don’t miss out on anything I paid for. I really like Tyler. Wouldn’t want to do business with anyone else. I really aporeciate you Tyler. Thank you so much. More
by carlosmorez1127
Employees Worked With
June 04, 2023
Good experience overall. My salesman, Bill Stevenson, was very helpful throughout the process and answered all of my questions thoroughly. Would definitely recommend working My salesman, Bill Stevenson, was very helpful throughout the process and answered all of my questions thoroughly. Would definitely recommend working with Bill if you're looking to buy a car from this dealership. More
by Dani
Employees Worked With
Bill Stevenson
June 02, 2023
Shen is always a pleasure to work with. Efficient and straight to the point, he has made the last two years of ownership and servicing enjoyable. I look forward to continuing working with S Efficient and straight to the point, he has made the last two years of ownership and servicing enjoyable. I look forward to continuing working with Shen Saguisi in the future. outstanding service! More
by Dre3mill
Employees Worked With
May 21, 2023
Bill was wonderful and was very personable. He handled our transaction professionally and went above and beyond to help us find the car to fit all of our needs. Highly recommend. He handled our transaction professionally and went above and beyond to help us find the car to fit all of our needs. Highly recommend. More
by K Haegele
Employees Worked With
Bill Stevenson
May 05, 2023
I can honestly say Bill Stevenson was the best sales person I have encountered in the over 50 years of my car / vehicle buying experience. He was a pleasure to work with. Bill is very knowledgeable person I have encountered in the over 50 years of my car / vehicle buying experience. He was a pleasure to work with. Bill is very knowledgeable of the "products" he represents. Furthermore, he is most personable. I felt quite comfortable working with Bill within the first 5-10 minutes of meeting him! In closing, may I add I drove over 100 miles to do business with Bill... and would do it again in a heartbeat! The Crown Auto Group should consider themselves most fortunate to have Bill within their employ. Dennis McNamee More
by dm4dogs
Employees Worked With
Bill Stevenson
April 14, 2023
Had a nice experience with Dave Kohler. Professional, friendly and made sure I was taken care of with a quote I was given by a different advisor in October of 22. After a few bad experienc Professional, friendly and made sure I was taken care of with a quote I was given by a different advisor in October of 22. After a few bad experiences with Mercedes of Easton I appreciate the genuine customer service I receive at Crown. Thank you Dave and see you in July when its time for regular maintenance. More
by mcronc
Employees Worked With
Dave Kohler
March 29, 2023
We have been working with Bill Stevenson for over 3 years and our experience has been outstanding. He has always listened & responded to our questions quickly & provided continuous, exceptional service. We and our experience has been outstanding. He has always listened & responded to our questions quickly & provided continuous, exceptional service. We never felt pressured or rushed while going from our lease to a purchase and the process was transparent & seamless. We will continue our relationship with Crown, because of Bill & his team! More
by Stacy Ann Grogan
Employees Worked With
Bill Stevenson
