Mercedes-Benz of Dublin

This was my first experience with Crown - and definitely not my last! What a fantastic purchase experience! CJ had almost everything completed before my son and I arrived - and I was greeted with a hug!! not my last! What a fantastic purchase experience! CJ had almost everything completed before my son and I arrived - and I was greeted with a hug!! CJ explained absolutely everything there was to know about my "new" GLK, including safety features and MB history. I am so glad to have chosen Crown to purchase my GLK and I would certainly recommend dealing with CJ and Dustin to anyone! More

I am absolutely amazed at the way this dealership works! This by far was the best car deal I have ever experienced. I have previously owned two Mercedes cars as well as a family full of Mercedes-Benz and d This by far was the best car deal I have ever experienced. I have previously owned two Mercedes cars as well as a family full of Mercedes-Benz and decided to make a change to Lexus. At the time, I thought that I was ready for a change but regretted it ever since! I have never felt buyers remorse over any purchase, except this one. I looked at the Crown website and reviews before making my decision. I was a little reluctant about purchasing a GLK at first, I wasn't sure that I was even going to like it but after driving it I fell in love with it. I originally test drove a C Class and was my first choice, but without a huge down payment the deal wouldn't work. It is totally me, I don't feel like I am driving a soccer mom car anymore, I have a fun, cute and sporty SUV and can't wait to get behind the wheel of it. From the moment I walked into the dealership I was astounded at the professionalism and customer service I received from the very beginning. Dustin, Cj, John and Tom worked for several weeks to get the numbers to work out! The C class ended up not being an option because I needed a large down payment and being a student for nursing this was not an option for me. At one point I wasn't even sure if we were going to get the bottom line to where it needed to be because Tom (the used car manager) could not get someone interested in buying my Lexus. After a week of trying he called me personally to tell me he finally found a buyer. I was very excited, but also surprised that someone would work that hard to help me. At this point they started working to get a deal together on the GLK, but again the numbers could not come together since I was so upside down in my Lexus. This was the first time I had ever had any negative equity in a car that I had purchased. After a week I had given up which made me so surprised when I received the phone call saying "Congratulations, when would you like to pick up your new car." There was always communication throughout the entire process and I can honestly say for the first time ever....I was kept completely informed. The day I went to pick up my car, Cj had it detailed and pulled into the showroom and it looked better than it did outside! Dustin made me feel comfortable and my time in his office going over my paper work was better then any experience I have previously had and I left amazed at how it actually does not take that long when you are not being pushed into products you do not need. When they pulled my new Mercedes off the showroom floor I was greeted by Tom and the VP John who shook my hand and congratulated me on my purchase. I have been around Mercedes-Benz for a long time and he actually showed me a few things that I didn't know. After going over all of the safety mechanisms of my new car I feel safe driving down the road knowing that I am driving a Benz. Some people say you can't have it all, but I feel like I do.....safety, style, complete happiness AND 20" wheels!!!! Thank you Cj, Dustin, John and definitely Tom for working so hard for an entire month to put this together for me. My mom was so impressed after I told her about the entire process that she now has decided that it would be worth the drive for her, my family and all of her clients to make to Crown instead of the dealership in WV. More

My experience in the past has given me a poor impression of dealerships and the sharks that that linger in the kill zone hoping for a morsel. Adding to that attitude, my mechanical skills are limited to the of dealerships and the sharks that that linger in the kill zone hoping for a morsel. Adding to that attitude, my mechanical skills are limited to the ignition apparatus, and gas fill. I am a transplant from NC and my car then was a MB 240D with 278000 mi. The drive to work was long and I decided to come out of the Stone Age although that car is my favorite style of MB. I blundered into Crown in Dublin years ago and knowing more or less what I was looking for and how much I wanted to spend. With the above attitudes regarding sales staff and dealerships in general and true to the word I found much of that during my car search but having said that Crown is one of two dealerships I have ever purchased cars from. My first experience at Crown was incredibly comfortable, no vacuum cleaner sales approach or the famous approach, “What’s it gonna take to put you in that car today”. I have my personal opinions regarding that thought. Anyway at this point in my life hitchhiking is out so having thoughts about what we were looking for in a car, my wife and I spoke with Ronan, a sale rep at that time. The cars he steered us to were within our budget and frankly more car than I expected with numerous choices. Kind of wide eyed experience coming from the 1982 240d to a 1999 E430, that was the first of six or so cars, most certified. Going through the hoops of buying and servicing our cars at Crown we met pleasant professional people a t every turn, as it is now. This most recent purchase was this past Saturday. Tom Sands and Glenn Gilbert worked with me regarding my latest CLK. I know they had months in souring the country side looking for a specific car and having patience with me. This car came to the surface and Glenn and Tom decided this car fit my bill and today life is good. All of this is due to trust. I trust the people with whom I deal with at Crown; I always have been treated more than fair and once again more car than I expected. Tom Sands and Glenn searched, discovering the car, Craig Brooks was our guide through the financial mine field, with Todd Johnson making sure at all is well with the health of my car. The folks that meet you in the morning, nothing but elegant, I see Todd Johnson as the guide though all the mechanicals bits which as mentioned that was not one of my gifts but Todd is. I am retired military, a grunt by preference with certain exceptions of trust, competence and a direct attitude, doesn’t seem like much to ask. All of these professionals from Crown have not disappointed me, I don’t mean to imply that every day is a holiday but when those issues happened Crown solved the issue aggressively. Outstanding, Larry Corley More

I am a loyal customer of Crown Eurocars of Dublin because the team members of this dealership are truly dedicated to their customers. Michael Gale is my sales associate. He always finds a car for me which me the team members of this dealership are truly dedicated to their customers. Michael Gale is my sales associate. He always finds a car for me which meets my expectations and makes the process seamless and easy. Personable and energetic, he is as excited as I am when he finds my next car and with expertise answers all my questions, returns phone calls promptly, updates me on the location of the car and time of delivery. He explains each new feature, programs settings, and even connects my smartphone to the Benz bluetooth system. He contacts my insurance company to ensure coverage before I leave the dealership. He phones to make certain that all is well with the new car, and from time to time calls to ensure that I am happy with my auto. I am. And I am very happy that he is my sales associate. More

I have experienced the best service from these people for close to 10 years now. Accuracy, expertise, and responsive service lend to a relationship that I can count on to help me better serve my team member close to 10 years now. Accuracy, expertise, and responsive service lend to a relationship that I can count on to help me better serve my team members and, ultimately, my customers. More

Matt was professional, friendly and very informative. Although the Mercedes I was looking at was a little out of my price range, I would recommend working with Mr. Frazier and the dealership itself was a Although the Mercedes I was looking at was a little out of my price range, I would recommend working with Mr. Frazier and the dealership itself was a very comfortable setting. More

Shen Saguisi always is thorough. He makes sure all is done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has employees with such tenure in this disposable world. I would not go anywhere else for my service needs,Crown truly has a great team. More

Mike Johnson does it again! Another super smooth transaction! Mike helped me with some parts I was looking for. He is always a wealth of knowledge. He knows his parts through and through. I will al transaction! Mike helped me with some parts I was looking for. He is always a wealth of knowledge. He knows his parts through and through. I will always buy my parts from Mike at Crown. Thanks again! More

Our experience with CJ Sexton and Crown Mercedes was exceptional. My wife and I were not sure what type of car was best for us and CJ helped us navigate through the pros and cons of each class. We never exceptional. My wife and I were not sure what type of car was best for us and CJ helped us navigate through the pros and cons of each class. We never felt as if he was telling us what we should do, but rather asked us questions and allowed us to formulate our opinion. He went above and beyond to make us feel more like friends than customers. In an industry polluted with high pressure salesmen with dated sales techniques, CJ is a refreshing change. If you are looking for the best car money can buy, from a superior dealer with a top notch salesman, then look no further than CJ Sexton and Crown Mercedes. More

My salesman, Andy Wetz, was nothing less than the best!! He was a pleasure to work with, and I would happily recommend him to all my friends. My experience felt more like I was hanging out with a friend ins He was a pleasure to work with, and I would happily recommend him to all my friends. My experience felt more like I was hanging out with a friend instead of buying a car. Thanks again Andy for such a stress-free, fun experience. More