Mercedes-Benz of Dublin

Excellent experience! Our highly attentive sales representative (Richard Norman) took great care of us from the moment we stepped on the lot. He was professional and courteous and took the time to representative (Richard Norman) took great care of us from the moment we stepped on the lot. He was professional and courteous and took the time to figure out exactly what we were looking for. My wife and I had gone to other Mercedes dealerships including another in columbus,and no one had a CL550 for us to test drive. Crown did not either, but the difference became apparently quickly when our sales representative and manager immediatley began searching for one. I was hopeful that I would be able to test drive one perhaps in a week or so... one arrived at the dealership within half an hour! It is this type of service which set them apart from any other car dealership that I had visited. Needless to say we purchased a new car. Throughout this process, the entire staff was attentive and efficient, and made this a wonderful experience for myself and my family. More

Extremely efficient, no nonsense, direct way of conducting the sale. Very happy with the way the dealer let us spend time to borrow and look at the car away from the lot. Very informative/knowle conducting the sale. Very happy with the way the dealer let us spend time to borrow and look at the car away from the lot. Very informative/knowledgeable about the car, financing process, etc. Also, impressed by the way they did not put their competition down in any way. More

I'm very into cars. I've been driving Cadillacs for years and have been curious about Mercedes for a while now. I stopped in about a month ago to look at an S550. I was met by Richard Norman, who was years and have been curious about Mercedes for a while now. I stopped in about a month ago to look at an S550. I was met by Richard Norman, who was very friendly and professional. I am a person who really doesn't enjoy buying cars. However, his genuiness and low-pressure style were refreshing. At his suggestion, I did a test drive. Naturally I loved it-an amazing automobile! Though it was a 2007, it drove like a new car-unbelievable! I had been a loyal Cadillac guy for over 20 years, usually ordering a new Cadillac every 2-3 years. Unfortunately, my old dealership had been "absorbed" into one of the giant corporate run groups that sells lots of brands. I really felt like I was just a number, and a really small one at that. Richard Norman followed up with me without being obtrusive. I did return to Crown Mercedes and bought the S550 4Matic that I originally test drove. I feel I got a very good deal on the car and the experience was like "the good old days" when I felt like someone really appreciated my business and wanted me as a customer for life. The car is an amazing piece of design and engineering. The dealership is absolutely the best I've ever dealt with. They not only have free car washes, they dry the car by hand so it looks perfect! I still can't believe it! Richard Norman was great, too! I will be happy to refer my business associates and friends to him and Crown Mercedes of Dublin! More

The E350 I wanted with specific options and color was in very short supply. Tom Sands located the car I wanted when my local dealer couldn't/wouldn't. Crown's price was the best I could find and it was wort very short supply. Tom Sands located the car I wanted when my local dealer couldn't/wouldn't. Crown's price was the best I could find and it was worth driving 200 miles to get the right car at the best price. Tom was very pleasant and cooperative throughout the process. More

Ken does a great job informing his customers of specials, offerings and information about cars (pros, cons, good deals, etc.) and following up with purchases and service. The service department is helpful as offerings and information about cars (pros, cons, good deals, etc.) and following up with purchases and service. The service department is helpful as I have had no problem replacing parts on my vehicle that are still under warranty. Other employees are willing to greet everyone with a smile and direct you to the staff member or perfect car you are looking for More

I have been purchasing and servicing my Mercedes Benz cars at Crown Eurocars in Dublin, Ohio for many years. The srevice has always been excellent and my contacts with the service Dept. as well as the sa cars at Crown Eurocars in Dublin, Ohio for many years. The srevice has always been excellent and my contacts with the service Dept. as well as the sales dept. (Glen Gilbert) have always been very professional and friendly. We currently own 3 late model Mercedes cars and we always recommend Crown Eurocars to our friends. More

The experience I had with dealing with Crown was exceptional. The quick response to my questions about price and what product was available made shopping easy. The transaction was as simple as it co exceptional. The quick response to my questions about price and what product was available made shopping easy. The transaction was as simple as it could be and took little effort on my part to complete. The sales person I dealt with was a pleasure to work with. More

I called two dealers and only one dealer consistently replied and gave back competitive pricing. A week later and I am still waiting for the other one to reply! This is the second car purchased from this replied and gave back competitive pricing. A week later and I am still waiting for the other one to reply! This is the second car purchased from this dealer and it is an extremely smooth and professional operation. Their product knowledge is exceptional and their inventory is solid. I would recommend this dealer and my salesperson to anyone freely. More

The Sales Consultant (Ken) went beyond our (wife and I) expectations on this sale because of the amount of time and detail about the vehicle. We were not pushed out the door with keys in hand and thank yo expectations on this sale because of the amount of time and detail about the vehicle. We were not pushed out the door with keys in hand and thank you very much - this was the best buying experiance we have had at any dealership in the past. Ken has also continued to follow-up on our needs(Command features set-ups) since the purchase and to come in any time to complete these items. I rated N/A on Quality of Work because none has been performed. More

Ken is one of the most friendly sales employees and really makes you feel comfortable while you are there. He listens to your needs and will get you the best deal possible. His knowledge of cars and really makes you feel comfortable while you are there. He listens to your needs and will get you the best deal possible. His knowledge of cars and years of service in this industry is someone I would always refer my friends to and is the first person I call when I need a car. More