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Mercedes-Benz of Dublin
Dublin, OH
2,363 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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May 05, 2010
Mike was extremely professional and knowledgeable about his products and the industry. His follow up and professionalism is what led to my purchase. He learned all the aspects of what I wanted in a vehic his products and the industry. His follow up and professionalism is what led to my purchase. He learned all the aspects of what I wanted in a vehicle and was very detailed in reviewing only vehicles of interest. More
by TStine
Employees Worked With
Mike Gale, Michael Gale
May 05, 2010
I have bought 2 vehicles from Crowne Mercedes and purchased both cars from Mike Gale. I had visited the other Mercedes dealership in Columbus (Germain Mercedes) and was treated poorly. Mike is the purchased both cars from Mike Gale. I had visited the other Mercedes dealership in Columbus (Germain Mercedes) and was treated poorly. Mike is the reason that I will continue to buy all of my cars from Crowne! More
by mlts809
Employees Worked With
Mike Gale, Michael Gale
August 11, 2008
I thought I was getting decent service from the other Mercedes dealer in town (Germain at Easton) until I had an emergency that was closer to Crown in Dublin. I hit a 2x4 while driving that caused a blo Mercedes dealer in town (Germain at Easton) until I had an emergency that was closer to Crown in Dublin. I hit a 2x4 while driving that caused a blow out. I called their service department which answered immediately, and told them of my issue. They had a service person out to my car, no joke, 6 minutes after I hung up with them. He quickly and politely installed my spare wheel and had me follow him to their service department. When I got there, they had all the paperwork with my name and correct address ready to sign....I had never even been their before! About 25 minutes later, I was driving away in my freshly washed car with new tire installed. I was amazed the fact that they even had the tire in stock since I have a non Mercedes approved tire on my car. Curious to this, I called the roadside technician on his cell phone later that evening (he had given me his phone number for future issues). Turns out that he noticed the tire I had was definitely not one they carried so on the way back to the dealership he phoned ahead to a contact at a tire store nearby that had my tire in stock. Apparently they sent another employee to this tire store to get a tire for me and had it back at their service department by the time we arrived. I would never have guessed a dealership would do something like this! Another thing that amazed me was the price they charged me was actually less than I paid. Amazing service, super friendly people that have their act together. I will never go back to the other dealer in town now that I have been to Crown. THANK YOU VERY MUCH CROWN MERCEDES! More
by smoothride
Employees Worked With
Service dept
