Mercedes-Benz of Durham

We are not regular customers of this dealership but they treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. treated us as if we purchase cars from them every year. Traveling across the state in our RV with Mercedes chassis we developed transmission issues. They took our vehicle in and immediately started working on it. From the receptionists who spoke so kindly to us when we called and gave our dogs water when we arrived to the service writer, Seth, who immediately intuited the issue, to the mechanic, Dennis, who stayed on the issue to insure we could safely continue our journey- all of the staff were conscientious and professional. They delivered service with the utmost friendliness showing an understanding and concern for our predicament. Everyone wore masks which we appreciated very much. In today's desert of zero customer service Mercedes Benz of Durham is an oasis. More

I have been told there is no loaner car and it will take 3 hrs. Unfortunately it took over 4 hours. Also, Jeff recommend to rotate the tires and make the balance for the tires. at the end, they did not rot 3 hrs. Unfortunately it took over 4 hours. Also, Jeff recommend to rotate the tires and make the balance for the tires. at the end, they did not rotate the tires and I paid for unnecessary balancing the tires. More

Performed all recalls as needed. Performed all recalls Performed all recalls as needed. Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed Performed all Performed all recalls as needed. Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed Performed all recalls as needed More

Everyone especially John, my service manager was very accommodating. He assured me that I would have no longer than a two hour wait and that happened. I was very pleased to get the repair done and out in accommodating. He assured me that I would have no longer than a two hour wait and that happened. I was very pleased to get the repair done and out in a timely matter. More

John Hall was honest, professional and helpful throughout the process. He communicated effectively and frequently keeping me constantly updated. the process. He communicated effectively and frequently keeping me constantly updated. More

I am an out-of-state buyer and Jim was fantastic to work with! He went above and beyond including a live video call for me to inspect the car, remote paperwork signing and even delivery to my driveway! What with! He went above and beyond including a live video call for me to inspect the car, remote paperwork signing and even delivery to my driveway! What a great experience! I highly recommend both Mercedes-Benz of Durham and Jim! More

Biggest thank you to my sales consultant, Jon Choi, the sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamli sales manager, Ryan Gury, and the business manager, Sarah Baily. I had nothing but an exceptional sales experience with this sales team. Jon streamlined the whole process, taking the stress off of me with my purchase and made sure that I had options without twisting my arm into a car that would not fit me as well as the vehicle that he helped me into. Jon is very knowledgeable and an tailored the whole experience to my needs, making the impossible; possible. Could not be any happier with my experience and purchase. I am already looking forward to my next purchase with Mercedes-Benz of Durham. Do yourself a favor and ask for Jon Choi by name when you visit, be rest assured that you are in great hands. Shame on you if you don’t work with his dealership for both sales and service. More

I bought my car here an I can say the service was outstanding. They got me the lowest rates available and a nice car for a reasonable price. outstanding. They got me the lowest rates available and a nice car for a reasonable price. More

Excellent service. Loved the client business center! Attendant was very personable and helpful; explained everything clearly. It took considerably longer for diagnostic than estimated but the technician Attendant was very personable and helpful; explained everything clearly. It took considerably longer for diagnostic than estimated but the technician just kept going until he had checked everything. More

Great customer service. Staff was very attentive and helpful. Answered all my questions and concerns and provided rental for my convenience and accommodated my requests. helpful. Answered all my questions and concerns and provided rental for my convenience and accommodated my requests. More