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Mercedes-Benz of El Cajon

El Cajon, CA

Overview
Reviews
4.8
241 Reviews
Call Dealership (888) 459-4120

1111 Wagner Drive

El Cajon, CA

92020

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Showing 241 reviews

September 02, 2026

It was a nice experience buying a car. Enrique and Joe were very helpful without being pushy. Felt like they listened and did what was right for me. More

by geralynve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Lopez, Joe in Finance
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Sep 04, 2026 -

Mercedes-Benz of El Cajon responded

Thank you for sharing your positive experience! It’s wonderful to hear that Enrique and Joe provided the support you were looking for without any pressure. Listening to our customers is key, and we’re glad you felt that. Enjoy your new car and the journey ahead! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

August 08, 2026

Service dept. was courteous. Unfortunately they couldn’t fix the 2 software glitches. This was my second visit trying to repair the problem. More

by deborah_mcdonald
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Aug 10, 2026 -

Mercedes-Benz of El Cajon responded

Hi Deborah, While we're pleased to see our team was courteous, we're disappointed this issue could not be fixed, and you made two visits to have this addressed. We always want to be as accommodating as possible, so should you like to discuss this in any further detail, please give Service & Parts Director Ernie Serrano a call at 619-387-2460. Thank you. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 31, 2026

It was a very nice dealership took my car in for a recall after the recall, my trunk latch stopped working very disappointed. More

by dinotech619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great job
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Aug 03, 2026 -

Mercedes-Benz of El Cajon responded

While glad to see our team took care of your recall, we're disappointed to see your trunk latch has stopped working. If you're still having issues with it, please give Service & Parts Director Ernie Serrano a call at 619-387-2460 so we can have our team take a look at it. Thank you. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 26, 2026

Bryan explained to me everything I needed to know and then kept me in the loop and updated me regularly. The service was great. More

by artstepien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan pinneda
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Jul 27, 2026 -

Mercedes-Benz of El Cajon responded

Thank you for your wonderful feedback! We're glad to hear that Bryan provided you with clear explanations and kept you updated throughout your experience. It’s fantastic to know you felt well taken care of. Your satisfaction is our priority, and we appreciate you sharing your experience! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 24, 2026

Bryan Pineda, our Service Advisor is super friendly, and customer oriented. I would recommend this location for service, and sales to anyone and everyone! More

by Dave J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Pineda
Print
Jul 27, 2026 -

Mercedes-Benz of El Cajon responded

Thank you, Dave! It's wonderful to hear about your positive experience with Bryan. His friendly and customer-focused approach truly makes a difference. We appreciate your recommendation and look forward to welcoming you back for any future service or sales needs! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 22, 2026

Sam the salesman was very nice and professional, he delivered the vehicle to my hose. More

by thomas92157
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Kalasho
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Jul 23, 2026 -

Mercedes-Benz of El Cajon responded

Thank you for sharing your wonderful experience! It’s great to hear that Sam provided such excellent service and made the delivery convenient for you. We appreciate your kind words and support and hope you enjoy your new vehicle! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

July 02, 2026

I am always pleased to come to the dealership because service is excellent and they do a great job with my car. My technician Franco Salazar is professional and very helpful. More

by apenmagali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Salazar
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Jul 03, 2026 -

Mercedes-Benz of El Cajon responded

Thank you for your wonderful feedback! It's great to hear that you consistently have such positive experiences at our dealership. Franco truly is an asset, and we're delighted that he provided you with top-notch service. We look forward to seeing you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 19, 2026

Great customer service and staff, Willingness to work with the customer and provide satisfactory service More

by Jimmyg300z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Pineda
Print
Jun 23, 2026 -

Mercedes-Benz of El Cajon responded

Thank you, Jimmy! We're so glad to hear that you had a positive experience with our team. Our staff is dedicated to ensuring every customer feels valued, and it’s wonderful to know we hit the mark for you. We appreciate your support and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 18, 2026

FANTASTIC CUSTOMER SERVICE & EASE OF SERVICE & DELIVERY WILL ALWAY USE THEIR SERVICE & SALES TEAMS -HIGHLY RECOMMEND THEM More

by fpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON SILVA, TY
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Jun 19, 2026 -

Mercedes-Benz of El Cajon responded

We're so glad to hear you had a fantastic experience with our service and sales teams. Your recommendation means a lot to us, and we’re committed to providing you with the same level of service every time. Looking forward to seeing you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

June 11, 2026

The salesman was very polite and helpful. He explained all the services and car settings. More

by Veronicaaziz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. AnSam Kalasho
Print
Jun 12, 2026 -

Mercedes-Benz of El Cajon responded

Thank you for sharing your experience, Veronica! We're glad to hear that our salesman provided you with helpful information and a friendly atmosphere. Ensuring our customers feel informed and supported is a priority for us. We appreciate your kind words and look forward to seeing you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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