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Mercedes-Benz of El Cajon

El Cajon, CA

4.8
182 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 182 reviews

March 21, 2024

Our interactions with the sales department were highly satisfactory, particularly due to the professional conduct of our sales specialist, Daniel Romero. Mr. Romero demonstrated commendable dedication by More

by Maryamikha09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Romero
Mar 22, 2024 -

Mercedes-Benz of El Cajon responded

Maryamikha09, we are thrilled to hear about your positive experience with Daniel. Providing exceptional service and meeting your requirements are top priorities for us. Thank you for choosing us and we look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 11, 2024

Zaid and Joey of Mercedes Benz of El Cajon gave us Awesome Customer Experience. What we like the most was they did not judge a book by it's cover and that means a lot. I know dealerships that have l More

by TeeTee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zaid and Joey
Mar 13, 2024 -

Mercedes-Benz of El Cajon responded

Hi TeeTee, thank you for sharing your experience at Mercedes Benz of El Cajon! We're thrilled to hear that Zaid and Joey provided you with an awesome customer experience. We strive to create a welcoming environment for all our customers. We appreciate your recommendation and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 02, 2024

Great customer service from Cesar, transparent and trustworthy with price and service needed. Definitely the best MB dealership in the area! More

by PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Mar 05, 2024 -

Mercedes-Benz of El Cajon responded

PB, thank you for your kind words about Cesar and our dealership! We strive to provide top-notch service and transparency to all our customers. We're thrilled to hear that you had a positive experience with us. Looking forward to serving you again in the future! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

February 03, 2024

MBEC staff is always very helpful and kind. I trust the quality of their work. More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Feb 05, 2024 -

Mercedes-Benz of El Cajon responded

Hi Theresa, thank you so much for your kind words! We pride ourselves on providing helpful and quality service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

February 01, 2024

I had a great experience at Mercedes-Benz of El Cajon! Sam helped me pick the best car for my wife! I got a great deal and I am super happy More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 02, 2024 -

Mercedes-Benz of El Cajon responded

Hi Mike! Thank you so much for your kind words and for choosing Mercedes-Benz of El Cajon. We're thrilled to hear that Sam provided you with excellent service and helped you find the perfect car for your wife. We're always here to ensure your satisfaction. Enjoy your new car! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

January 30, 2024

Great customer service quick and painless process. Will be buying from them again real soon. More

by Gohollywoodmedia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ansam
Feb 01, 2024 -

Mercedes-Benz of El Cajon responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. We look forward to serving you again in the near future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

January 27, 2024

Excellent service. Quick turnaround. Compassion Service Rep representatives. Franco was simply outstanding to work with. More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Jan 29, 2024 -

Mercedes-Benz of El Cajon responded

Hi Karla! Thank you so much for your kind words and 5-star review. We're thrilled to hear that you had an excellent experience with our team. We appreciate your support and hope to serve you again in the future! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

January 17, 2024

Great service, quick turn an addressing car issues. Loaner car was available the same day as requested appointment with 24 hour notice. Josh, Childers was professional and prompt. Great job MB of El Ca More

by TW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Childers
Jan 18, 2024 -

Mercedes-Benz of El Cajon responded

Hi TW, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Josh will be delighted to know that he provided professional and prompt service. We appreciate your feedback and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

January 03, 2024

on December 27 2023 went for my first service at 20,000 miles for the 2022 Mercedes Sprinter... like always great customer service always polite Brian from service help me. Alex from(courtesy vehicle) , as More

by Juan Manuel Rocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Alex, KC, Thomas, Enrique, Mike V,
Jan 08, 2024 -

Mercedes-Benz of El Cajon responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with our team members and their exceptional customer service. We appreciate your recommendation and look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

December 30, 2023

Just excellent service! We were able to get a same day appointment. Joshua, our Service Advisor was friendly and accommodating. Helped us figure out a minor problem. Routine More

by jgarvin1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Childers
Jan 02, 2024 -

Mercedes-Benz of El Cajon responded

Hi Jgarvin1950, thank you for your excellent review! We're thrilled to hear that you received top-notch service from Joshua, who was friendly and accommodating. We apologize for any delay in the routine service, but we're glad that Joshua ensured you had the transportation you needed. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

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