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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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March 08, 2019
Looks to meet expectations I have had excellent service at this station. They look to represent themselves and Mercedes well. I have had issues and concerns, but they responded I have had excellent service at this station. They look to represent themselves and Mercedes well. I have had issues and concerns, but they responded quickly to remedy ensured satisfaction. They are what you might expect from a company like Mercedes-Benz. More
by PLSMAKEITSTOP
Verified CustomerEmployees Worked With
Lisa Brown, Jason Downing, Daniel Clark, Don Vanderschoot
March 07, 2019
Top notch service The service team is the best we’ve encountered for quite sometime. There’s nothing in the Bay Area that can match the professionalism, friendliness an The service team is the best we’ve encountered for quite sometime. There’s nothing in the Bay Area that can match the professionalism, friendliness and they do take care the needs of your car making sure it runs smoothly and less worry. More
by ebalico
Employees Worked With
Daniel Clark
March 07, 2019
merz service great service and great coustmer servise, they my car done on time and called when it was done. drop me off and home and picked me when it has done. great service and great coustmer servise, they my car done on time and called when it was done. drop me off and home and picked me when it has done. More
by charles hunt
Employees Worked With
Don Vanderschoot
March 07, 2019
Over Charging. Finding issues in a relatively new car ( 1 to 2 years ) and charging us to fix them. It tell me either the cars are not well built or a method of mak Finding issues in a relatively new car ( 1 to 2 years ) and charging us to fix them. It tell me either the cars are not well built or a method of making extra money. More
by mprsz
Employees Worked With
Daniel Clark
March 05, 2019
Mediocre at best We’ve owned a lot of luxury and middle-line vehicles and have had a fair share of dealership service centers. I hate to say it, but you would hardly t We’ve owned a lot of luxury and middle-line vehicles and have had a fair share of dealership service centers. I hate to say it, but you would hardly think the service is that of a Mercedes dealership. We actually purchased our vehicle here and while that was pleasant, it’s safe to say that the care is gone once you actually buy the car (seems like they only roll out the red carpet when they want you to buy). Mercedes dealerships in Southern California seem to have a higher standard. First issue, no one is ever around. First time I brought it in I sat there in my car wondering if someone would come over. Im used to other places where people are practically running to you and directing traffic, etc. finally I got out and someone came by and they told me to wait in the waiting area. It’s hard to say if your assigned service agent knows you’re there waiting or not. One time it took a while before I was spoken to, but another time when it was slow it was relatively quick. Second, the waiting area is so sad. Usually they have one or two pieces of cold bagels and the coffee machine but that’s it. I’ve just seen much better elsewhere. Third, the availability of loaner vehicles is so sparse. I never understood this; we have purchased a few cars we had as loaners because we liked it from having a chance to try it out. Also, Mercedes in Southern California always gave one, even for oil changes. I asked once before this last visit and was told “only certain people get them and they go fast in the morning.” Way to make me feel like I wasn’t special enough to be a part of those “certain people.” The only thing positive that I appreciated was that the service agent would update me as time went by, but out of several visits here, no one had done that prior. We have our vehicle serviced here because the location is convenient. However, I’m not exactly jumping at the opportunity to purchase another vehicle from them because of this and when people ask, frankly, that’s what I tell them, “they are really nice to you until you buy the car, then if you aren’t well known in their dealership, you aren’t special enough.” I’m probably going to shop around and try a different dealership next time. I can’t say they are horrible here, but it’s just not the welcome I have experienced elsewhere nor expected. I’m also pretty sure their “car wash” at the end of service is just someone hosing it down. More
by EDH res
Employees Worked With
Daniel Clark
February 27, 2019
Recall Our experience was a positive one at this dealership!! Everyone was very knowledgeable, friendly and our car was ready when promised. Will definitely Our experience was a positive one at this dealership!! Everyone was very knowledgeable, friendly and our car was ready when promised. Will definitely return. Daniel Clark was great to work with. More
by RESCUECATFARM
Employees Worked With
Daniel Clark
February 26, 2019
Superb service Always excellent service at Mercedes Benz in El Dorado Hills. Can't say enough how they have taken care of me even at the last minute! Always excellent service at Mercedes Benz in El Dorado Hills. Can't say enough how they have taken care of me even at the last minute! More
by KMNAGLE1
Employees Worked With
David Kaplan, Daniel Clark
February 25, 2019
Andrew Newlove always goes above & beyond When Andrew Newlove at Mercedes Benz of El Dorado Hill works on my Mercedes Benz I know everything will be done right the first time!! When Andrew Newlove at Mercedes Benz of El Dorado Hill works on my Mercedes Benz I know everything will be done right the first time!! More
by LoveMyBenz
Employees Worked With
Andrew Newlove, Pat Upright, Daniel Clark, Derek Upright
February 23, 2019
Trustworthy Service We have a great service relationship with Daniel. His diagnosis is straight and spot on accurate. We never leave feeling taking advantage of because We have a great service relationship with Daniel. His diagnosis is straight and spot on accurate. We never leave feeling taking advantage of because it's the "dealer". More
by rharri63
Employees Worked With
Daniel Clark
February 23, 2019
Always 1st class experience Love this dealership Daniel is an amazing service manager always prepared and values your time by getting you in and out quickly miss the donuts :) bu Love this dealership Daniel is an amazing service manager always prepared and values your time by getting you in and out quickly miss the donuts :) but bagels are good More
by csmcampbell01
Employees Worked With
Daniel Clark
